Privacy Policy

1. An overview of data protection

General

The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Data collection on our website

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.

How do we collect your data?

Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site.

What rights do you have regarding your data?

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

You can object to this analysis. We will inform you below about how to exercise your options in this regard.

 

2. General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website

The party responsible for processing data on this website is:

KLANG:technologies GmbH
Wespienstr. 8–10
52062 Aachen
Germany

phone: +49 (0) 241 89 0301 20
email: contact@klang.com

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

Opposition to promotional emails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

 

3. Data collection on our website

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Article 6 (1) (f)GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form only with your consent per Article 6 (1) (f)GDPR. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

Data Processing (Customer and Contract data)

We only collect, process and use personal data if and as far as they are necessary for the establishment of a legal relation or the definition or changing of its contents (inventory data). This is based on Article 6 (1) (b) GDPR allowing the processing of data for the performance of a contract or to take steps prior to entering into a contract. We only collect, process and use personal data on how you make use of our website (usage data) if this is necessary to enable or invoice our services.

The collected customer data will be deleted after the order or business relationship has ended. Any legal obligations to store data for a certain amount of time remain unaffected.

4. Social media

Facebook-Plugins (Like & Share-Button)

This website uses integrated plugins provided by the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can identify any Facebook plugins by the Facebook logo or the „like” button on our website. You will find an overview on Facebook plugins here: https://developers.facebook.com/docs/plugins/.

When you visit our website, the plugin will create a direct connection between your browser and the Facebook server. Facebook will then be informed that you visited our site with your IP address. If you click Facebook’s “like” button while being logged into your Facebook account, you can link our website’s content to your Facebook profile. This will allow Facebook to match your visit to our website to your user account. Please notice that we as provider of this website do not have any knowledge of the content of the transferred data nor of the way Facebook will make use of them. You will find more information on the Facebook privacy policy here: https://de-de.facebook.com/policy.php.

If you do not wish for Facebook to be able to connect your visit to our website to your Facebook user account, please log out of your Facebook account.

Twitter Plugin

We have embedded twitter applications into our website. These applications are operated by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using twitter and the application „re-tweet“, the visited website will be matched with your twitter account and made public to other users. Please notice that we as the provider of this website do not have any knowledge of the transferred data nor the way twitter makes use of them. You will find more information on the twitter privacy policy here: https://twitter.com/privacy.

You can change your twitter privacy settings in your account settings at https://twitter.com/account/settings.

Google+ Plugin

Our website uses Google+ services operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Collection and transmission of information: By using the Google+ button you can publish information worldwide. Via the Google+ button you and other users will receive personalized contents from Google and its partners. Google will store the information that you have given a +1 for a certain content as well as the information on the website you have visited while clicking the +1. Your +1 in combination with your profile name and your picture may be faded-in as a notice on Google services such as search results or in your Google profile or in other parts of websites or ads on the internet.

Google will record information on your +1 activities in order to improve Google services for you and other users. In order to use the Google button you will need a worldwide visible and public Google profile that will have to contain at least the name chosen for that profile. This name will also be used in all Google services. It might in certain cases also replace another name that you have been using when sharing contents via your Google account. The identity of your Google profile might be shown to users who know your email address or possess other identifying information about you.

Usage of the recorded information: Apart from the intended purposes explained above, the information provided by you will be used in accordance with the current Google privacy policy. Google might possibly publish summarized statistics on +1 activities of its users or pass these on to users and partners such as publishers, advertisers or joint websites. You can find more information on the Google privacy policy here: https://policies.google.com/privacy?hl=en&gl=de.

 

5. Analytics and advertising

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in US and stored there.

Google Analytics cookies are stored based on Article 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic data collection by Google Analytics

This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Refusal of data collection”.

Facebook Pixel

For conversion tracking purposes, our website uses a visitor activity pixel provided by Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

This allows us to track our website visitors’ behavior after they have clicked on a Facebook ad and been transferred to the providers website. This helps analyzing the ad’s efficiency for statistics and marketing purposes as well as optimizing future ad campaigns.

The collected data are anonymous for us as provider of this website, we cannot deduct any conclusions on the user’s identity. However, Facebook will store and process the data which possibly enables a connection to the user’s Facebook profile. Facebook may also use the data for its own marketing purposes in accordance with its privacy policy. This allows Facebook to place ads on its own website as well as outside of Facebook. We as the provider of this website are not able to influence the usage of such data. You can find more information on the protection of your privacy in Facebook’s privacy policy here: https://www.facebook.com/about/privacy/.

You can also log into your Facebook account, go to “Ad settings” and deactivate the re-marketing application „custom audiences“: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

If you do not have a Facebook account, you can deactivate usage-based ads by Facebook on the website of the European Interactive Digital Advertising Alliance. Just visit http://www.youronlinechoices.com/, choose your country and select “Your ad choices”.

 

6. Newsletter

Newsletter data

If you wish to receive the newsletter offered on our website, we will need your email address as well as such information that allows us to make sure you are the owner of the provided email address and consent to receive the newsletter. Additional data are only collected on a voluntary basis. We will use these data exclusively to send out the requested information and will not disclose them to third parties.

All data you provide in the newsletter registration form will only be processed in accordance with Article 6 (1) lit. a GDPR. You can withdraw your consent to the storage of your data, email address as well as to the distribution of the newsletter at any time, for example by using the “unsubscribe” link included in the newsletter. A withdrawal will not affect the lawfulness of all earlier data processing.

We will store all data you have provided for the purpose of receiving the newsletter until you unsubscribe from the newsletter and will delete all data after you unsubscribed. This does not affect data we store for other purposes (for example email address for member website).

Mailchimp

This website uses MailChimp services to distribute newsletters. This service is operated by Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.

MailChimp is a service to organize and analyze the distribution of newsletters. If you provide your data with the purpose of receiving the newsletter (such as your email address), these data will be stored by MailChimp in the US.

MailChimp is certified under the EU-US-Privacy-Shield. This Privacy Shield is a framework between the European Union (EU) and the US ensuring the compliance to European data protection standards within the US.

Using MailChimp helps us to analyze our newsletter campaigns. When you open an email sent out via MailChimp, a file contained within the email (a so-called web beacon) will connect to the MailChimp servers located in the US. This enables us to learn whether the newsletter mail was opened and which links were clicked. In addition, MailChimp will store technical information such as the time of receipt, IP address, type of browser and operation system. This information cannot be connected to the newsletter recipient. They are used exclusively for statistical analysis of the newsletter campaigns. The results of these analyses can be used to better adapt future newsletter to the recipients’ interests.

If you do not wish to be part of such an analysis by MailChimp, please unsubscribe from the newsletter. You can do so by following the “unsubscribe” link we provide in every newsletter. You can also unsubscribe from the newsletter directly on our website.

Your data will be processed only in accordance with your consent (Article 6 (1) (a) GDPR). You may withdraw this consent at any time by unsubscribing from the newsletter. A withdrawal will not affect the lawfulness of all earlier data processing.

We will store the data you disclosed in order to receive the newsletter until you unsubscribe from the newsletter and we will delete the data from our servers as well as from MailChimp servers after you unsubscribed. This does not affect data we store for other purposes (for example email address for member website).

You will find more information on MailChimp’s privacy policy here: https://mailchimp.com/legal/terms/.

Data Processing Agreement
We have entered a so-called Data Processing Agreement with MailChimp stipulating Mail Chimp’s obligation to protect our customers’ data and to not disclose them to third parties. You can find the full text of this agreement here: https://mailchimp.com/legal/forms/data-processing-agreement/sample-agreement/.

 

7. Plugins and tools

YouTube

Our website uses plugins provided by the Google run website YouTube, operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

Every time you visit one of our web pages including a YouTube plugin, the site will establish a link with YouTube servers, informing the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you will allow You Tube to match you surfing behavior to your personal account. You may suppress this by logging out from your YouTube account while surfing our website.

We use YouTube in order to offer attractive online services, which is a legitimate interest under Article 6 (1) (f) GDPR.

You will find more information on the processing of user data under the YouTube privacy policy here: https://www.google.de/intl/de/policies/privacy.

Vimeo

Our website uses plugins provided by the video portal Vimeo, operated by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

Every time you visit one of our web pages including a Vimeo plugin, the site will establish a link with the Vimeo servers, informing the Vimeo server which of our pages you have visited. Vimeo will also receive your IP address. This applies even if you have no Vimeo account. The data collected by Vimeo will be transmitted to the Vimeo servers located in the US.

If you are logged into your Vimeo account, you will allow Vimeo to match your surfing behavior to your personal account. You may suppress this by logging out from your Vimeo account while surfing our website.

You will find more information on the processing of user data under the Vimeo privacy policy here: https://vimeo.com/privacy.

Google Web Fonts

In order to picture consistent fonts, this website uses so-called Web Fonts provided by Google. When accessing a page, your browser will download the necessary Web fonts into your browser cache to show texts and fonts correctly.

To achieve this, your browser has to establish a connection to the Google servers. Google will thus attain knowledge that you have accessed the website via your IP address. We use Google Web Fonts in order to provide an attractive and consistent online service which is a legitimate interest under Article 6 (1) (f) GDPR.

If your browser does not support Web Fonts your computer will use a standard font instead.

You will find more information on Google Web Fonts here: https://developers.google.com/fonts/faq and in the Google privacy policy here: https://www.google.com/policies/privacy/.

Google Maps

This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the US and stored there. The provider of this site has no influence on this data transfer.

The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Article 6 (1) (f) GDPR.

Further information about handling user data, can be found in the data protection declaration of Google at https://www.google.de/intl/de/policies/privacy/.

SMOOCH

Our website uses services operated by Smooch Technologies Inc. („Smooch“), 1201 5333 Casgrain, Montreal, QC, H2T 1X3, Kanada. Smooch is Privacy Shield certificated enterprise. https://www.privacyshield.gov/participant?id=a2zt0000000PCsVAAW&status=Active)

Smooch enables us to directly exchange messages via our website through a chat with you. The information disclosed by you will be transmitted to the Smooch servers. Services like this always require for third party service providers such as Smooch to notice your IP Address, because the service cannot be sent to your browser without this IP address. The IP address is thus necessary for this chat service.

We use Smooch in order to offer a user friendly online service which is a legitimate interest under Article 6 (1) (f) GDPR.

You will find more information on the processing of user data in Smooch’s privacy policy here: https://smooch.io/privacy.