KLANG uses UTC timestamps throughout to support devices with multiple time zone settings simultaneously. This explains why you see a constant time offset.

See details here to determine the offset: https://en.wikipedia.org/wiki/Coordinated_Universal_Time

You only need a WiFi router, if you want to connect KLANG:app on smartphones or tables, e.g. for personal mixing or for a monitor engineer when working on the stage. A hardwired ethernet connection is always the best choice for critical communication links, e.g. when running the DiGiCo console integration. We recommend to use a hardwired ethernet connect whenever possible, especially for laptops or computers with an ethernet port.

There are two different frequency bands for WiFi – 2.4 GHz and 5 GHz. We recommend to use dual band WiFi routers or Access Points. The 2.4 GHz band might get very busy or noisy when several mobile devices are around. The 5 GHz band tends to be the better choice. In many systems it is possible to define unique SSID to the 2.4 and 5 GHz bands, so it is easy to see on a mobile device on which band you are working on. Modern mesh routers are more intelligent and tend to provide the best performance in all situations.

This is a known issue with webroot.

Solution: get in touch with your system admin to disable webroot.

Newer Mac computers might ship with a fast 10G network adaptor. This adaptor sometimes runs into communication issues if the connected device (e.g. a network switch) does not support 10G. In that case a significated percentage (e.g. up to 50%) of the network traffic might be dropped, but it is hard to troubleshoot as it still works from time to time. This issue has not been addressed properly by the manufactured of these computers, yet.

Solution: Use a USB Gigabit network interface.

Our products are designed and tested to be used with at least 1 :app or :kontroller per mix, plus 2 :apps for engineers. In most cases is is possible to use even more apps, there is no fixed limit.

Officially supported operating systems for KLANG:app are Windows, Mac Os, Android, iOS.

Windows 7 and 10 32-bit and 64-bit are supported.

Mac OS X 10.11–13.0 are supported.

iOS – latest two versions are tested and supported.

Android – there are various different versions, which cannot be all tested in combination with different hardware of tablets and smartphones.

OxygenOS (OnePlus) might not work properly, this is officially not supported.

Windows Phones are not supported.

Presets are by default stored inside the immersive processor hardware and can be recalled directly via KLANG:app. In order to backup presets or transfer them from one KLANG device to another, simply connect with KLANG:app go to the CONFIG > PRESET page, select a preset from the dropdown and click TRANSFER. Presets are interchangable between different immersive processors e.g. between KLANG:fabrik and KLANG:konductor.

More info on Preset…

All KLANG immersive processors allow for CUEing into all available mixes. This is particularly helpful for monitor engineers that need to constantly switch between mixes. Details on the CUE functionality can be found here.

Find information on immersive in-ear mixing tips here.

Follow this step by step guide for your product here…