Privacy Policy

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website or contact us, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

By visiting our website or contacting us, you are accepting the practices described in this privacy policy.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

1. NAME OF THE PERSON RESPONSIBLE

The person responsible for processing data on this website is:

KLANG:technologies GmbH
Wespienstr. 8–10
52062 Aachen
Germany

phone: +49 (0) 241 89 0301 20
email: privacy@klang.com

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

2. DATA WE MAY COLLECT WHEN YOU VISIT OUR WEBSITE

Who is responsible for the data collection on this website?

The data collected on this website are processed by the website operator. The operator’s contact details can be found above and in the website’s required legal notice.

How do we collect your data?

Some data are collected when you provide it to us. This could be, for example, data you enter on a contact form or data you provide in communications sent to us by other means. The collection and processing of these data is necessary to provide the requested services, information etc.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data and usage details such as the browser and operating system you are using or information on when and from where you accessed the page, or your IP address, for example when you download software. These data are collected automatically as soon as you enter our website, regularly only with you prior consent. An exception applies in cases in which your prior consent can not be obtained for practical reasons and the data processing it permitted by law.

You will find more information below on personal data we might collect when you use the contact form on our website or subscript to our newsletter.

What is the legal basis for the collection of your data?

The processing of your data is either based on your consent – GDPR art. 6(1)(a) – or it is necessary for the performance of a contract to which you are a party or in order to take steps at your request to entering into a contract – GDPR art. 6(1)(b) -, or it is based on a legitimate interest – GDPR Art. 6(1)(f).

What do we use your data for?

Part of the data is collected to ensure the proper functioning of the website, to keep it safe and secure, to present it in the best way possible for you and your computer etc. Some data is necessary to provide services or information requested by you or to carry out obligations from a contract between you and us. Other data can be used to analyse how visitors use the site, to measure and understand the effectiveness of advertising, to administer the website and to carry out internal operations, such as data analysis, testing, research, statistical and survey purposes, etc.

Where do we store personal data and for how long?

Our website is hosted by Nimbus, a hosting provider based in the United Kingdom. All hosting servers are located solely in the UK. You can find Nimbus’ privacy policy and further information about the hosting service here: https://www.nimbushosting.co.uk/wp-content/uploads/2022/08/Privacy-Policy.docx.pdf

The personal data that we collect from you or that you provide may still be transferred to, and stored at, locations outside of the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. These staff may be engaged in, among other things, the fulfilment of services requested by you or the provision of support services etc.

As described in this privacy policy, we may also share personal data relating to you with other company within our group or with third parties who are located overseas for business purposes and operation, support and continuity purposes, for example, when we use IT service providers or data storage services. Countries where personal data relating to you may be stored and/or processed, or where recipients of personal data relating to you may be located may have data protections laws which differ to the data protection in the your country of residence.

Some services process personal data relating to you i.e. in the USA. By consenting to the use of these services, you also consent to the processing of your data in the USA etc. in accordance with GDPR art. 49(1). The USA is considered by the European Court of Justice (ECJ) to be a country with an insufficient level of data protection according to EU standards. In particular, there is a risk that your data will be processed by US authorities for control and monitoring purposes, perhaps without the possibility of legal recourse.

By submitting your personal data, you accept that personal data relating to you may be transferred, stored or processed in this way. We will of course take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

We take all reasonably necessary steps to destroy or de-identify personal data when the information is no longer required for any purpose for which it may be used or disclosed by us and we are no longer required by law to retain the information.

How do we protect your personal data?

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect personal data relating to you, we cannot guarantee the security of such data transmitted to the Website; any transmission is at your own risk. Once we have received personal data relating to you, we use strict procedures and security features to try to prevent unauthorised access.

3. DATA WE MAY COLLECT WHEN YOU CONTACT US VIA EMAIL, PHONE OR MAIL

How do we collect your data?

We collect and use information you provide when you send us an email or letter or share during a phone conversation, such as for example your name and phone number, email address, mail address etc. The collection and processing of these data is necessary to provide the requested services, send you an answer or information etc.

What is the legal basis for the collection of your data?

The processing of your data is either based on your consent – GDPR art. 6(1)(a) – or it is necessary for the performance of a contract to which you are a party or in order to take steps at your request to entering into a contract – GDPR art. 6(1)(b) -, or it is based on a legitimate interest – GDPR Art. 6(1)(f).

What do we use your data for?

This data is mainly necessary to provide services or information requested by you or to carry out obligations from a contract between you and us.

Where do we store personal data and for how long?

We use an external email provider to store all emails sent to us. Our provider is Microsoft. You will find information on their privacy policy here: https://privacy.microsoft.com/en-gb/privacystatement

Emails sent to us will be stored outside of the European Economic Area on our email provider’s servers in the USA and possibly other countries.

When you contact us by phone, we collect your phone number and any other information you might provide during the call. We do not record phone calls.

When you contact us by letter, we will collect all information you provide in your communication with us.

By submitting your personal data, you accept that personal data relating to you may be transferred, stored or processed in the way described above. We will of course take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.

We take all reasonably necessary steps to destroy or de-identify personal data when the information is no longer required for any purpose for which it may be used or disclosed by us and we are no longer required by law to retain the information.

How do we protect your personal data?

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect personal data relating to you, we cannot guarantee the security of such data transmitted to the Website; any transmission is at your own risk. Once we have received personal data relating to you, we use strict procedures and security features to try to prevent unauthorised access.

4. YOUR RIGHTS AS A DATA SUBJECT

You can contact us at any time using the address given above and in the legal notice if you have any questions about issues of privacy and data protection.

Right to information

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection. To protect your privacy, we may take steps to verify your identity before taking any action in response to your request. You will not have to pay a fee to access personal information relating to you (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

Right to rectification and deletion

You also have the right to request that your data be corrected, blocked, or deleted, if you think the data is inaccurate.

Right to withdraw your consent to the processing of your data

Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email to privacy@klang.com making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to file a complaint with regulatory authorities

If your are concerned about the way we are collecting or using your personal information and/or you detect or suspect a breach of data protection legislation, we ask you to raise your concern with us in the first instance. Alternatively, you can always contact/file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation regarding this website is the data protection officer of the German state of North-Rhine Westphalia – Landesbeauftragte für Datenschutz und Informationsfreiheit Nordrhein-Westphalen (please see here for more information and contact details).

Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

5. ANALYTICS AND THIRD-PARTY TOOLS

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found further down in this privacy policy.

6. ENCRYPTION AND OPPOSITION TO PROMOTIONAL EMAILS

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “https://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Opposition to promotional emails

We hereby expressly prohibit the use of contact data published in the context of website legal notice requirements with regard to sending promotional and informational materials not expressly requested. The website operator reserves the right to take specific legal action if unsolicited advertising material, such as email spam, is received.

7. COOKIES

Some of our web pages use cookies. Cookies are small files that are transferred to your computer’s hard drive through your web browser. Cookies do not harm your computer and do not contain any viruses, but help make our website more user-friendly, efficient and secure. Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

We may use the following types of cookies and similar technologies:

  • Required cookies: These are cookies that are necessary for our website to operate and cannot be switched off in our systems. You can set your browser to block these cookies, but some parts of our website might then not work.
  • Functional cookies: We use these to improve our website’s functionality and personalisation for our users. They may be set by us, or by third party providers whose services we use on our website.
  • Performance cookies: These cookies allow us to improve the way in which our website works, for example by ensuring that users can easily fing what they are looking for. The data collected by the cookies is aggregated across all visitors, so it is anonymous.
  • Advertising cookies: We may use these cookies to tailor advertising to your interests both on our website and other websites you visit. If you disable them, you might still see adverts, they just will not be tailored to you.

We use cookies to personalize content and ads, to provide improved services and social media features and to analyse our traffic. We may also use trusted third-party services that track this information on our behalf, and we may also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you have provided to them or that they have collected from your use of their services.

Our website sets required cookies automatically. For all other cookies, you have the option whether to consent to the setting of the cookies or not, and can access them at any time to change the settings (see below Section 12. Plugins and Tools – Cookie Declaration).

Some cookies may be stored to your computer’s hard drive by third parties when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking. We do not have access to or control over cookies or other features that advertisers and third party sites may use, and the information practices of these advertisers and third party websites are not covered by our Privacy Policy. Please contact these third parties directly for more information about their privacy practices.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use are stored pursuant to GDPR art. 6(1)(f). The website operator has a legitimate interest in the storage of cookies to ensure an optimised service provided free of technical errors. All other cookies (such as those used to analyse your surfing behavior) require your prior consent pursuant to GDPR art. 6(1)(a). For this, we use a cookie control system operated by cookiebot.com allowing the user of this website to allow or disallow the use of cookies. You can find more information on cookiebot.com and the cookies we use at the end of this privacy policy (Section 12. Plugins and Tools – Cookie Declaration). There, you can also change or withdraw your consent and find more information on your current cookie settings, you consent-ID and the date of you latest consent. You will need this information for inquiries with cookiebot.com.

You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu or consult the provider’s website/support to learn the correct way to modify your cookies. If you choose to turn cookies off, please note that this may disable or render unusable some of the features of this Website.

8. SERVER LOG FILES

The website provider may automatically collect and store information that your browser automatically transmits to us in “server log files”. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

These data will not be combined with data from other sources.

9. CONTACT FORM

Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. For our contact form, we use a service provided by WordPress.org. The contact details you choose to provide in the form are stored on their server and forwarded to us via email so as we can respond to your inquiry or request adequately. We do not share your information without your permission. You can find more information about wordpress.org and their privacy policy here:
https://wordpress.org/about/privacy/

Your personal data provided via our contact form is processed under GDPR art. 6(1)(a) – based on your consent; under PDGR art. 6(1)(b) – in order to perform a contract, i.e. to offer proper support for our customers or provide information for future customers; or under GDPR art. 6(1)(f) – as we have a legitimate interest in providing support to our customers, respond to inquiries and keeping a record of our correspondence.

You may revoke your consent at any time. An informal email making this request is sufficient (address see above).

We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

10. NEWSLETTER

Newsletter data

If you wish to receive the newsletter offered on our website, we will need your email address as well as such information that allows us to make sure you are the owner of the provided email address and consent to receive the newsletter. Additional data are only collected on a voluntary basis. We will use these data exclusively to send out the requested information and will not disclose them to third parties.

All data you provide in the newsletter registration form will only be processed in accordance with GDPR art. 6(1)(a) – processing based on your consent. You can withdraw your consent to the storage of your data, email address as well as to the distribution of the newsletter at any time, for example by using the “unsubscribe” link included in every newsletter. A withdrawal will not affect the lawfulness of all earlier data processing.

We will store all data you have provided for the purpose of receiving the newsletter until you unsubscribe from the newsletter and will delete all data after you unsubscribed. This does not affect data we store for other purposes (for example email address for member website).

Mailchimp

This website uses MailChimp services to distribute newsletters. This service is operated by Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.

MailChimp is a service to organize and analyze the distribution of newsletters. If you provide your data with the purpose of receiving the newsletter (such as your email address), these data will be stored by MailChimp in the USA.

Using MailChimp helps us to analyze our newsletter campaigns. When you open an email sent out via MailChimp, a file contained within the email (a so-called web beacon) will connect to the MailChimp servers located in the USA. This enables us to learn whether the newsletter mail was opened and which links were clicked. In addition, MailChimp will store technical information such as the time of receipt, IP address, type of browser and operation system. This information cannot be connected to the newsletter recipient. They are used exclusively for statistical analysis of the newsletter campaigns. The results of these analyses can be used to better adapt future newsletter to the recipients’ interests.

If you do not wish to be part of such an analysis by MailChimp, please unsubscribe from the newsletter. You can do so by following the “unsubscribe” link we provide in every newsletter. You can also unsubscribe from the newsletter directly on our website.

Your data will be processed only in accordance with your consent (GDPR art. 6(1)(a)). You may withdraw this consent at any time by unsubscribing from the newsletter. A withdrawal will not affect the lawfulness of all earlier data processing. We will store the data you disclosed in order to receive the newsletter until you unsubscribe from the newsletter and we will delete the data from our servers as well as from MailChimp servers after you unsubscribed. This does not affect data we store for other purposes (for example email address for member website). You will find more information on MailChimp’s privacy policy here: https://mailchimp.com/legal/terms/.

Data Processing Agreement
We have entered a so-called Data Processing Agreement with MailChimp stipulating Mail Chimp’s obligation to protect our customers’ data and to not disclose them to third parties. You can find the full text of this agreement here: https://mailchimp.com/legal/data-processing-addendum/.

11. SOCIAL MEDIA

Facebook Plug-ins (“like” & “share” buttons)

This website uses integrated plugins provided by the social network Facebook, operated by Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA. You can identify any Facebook plugins by the Facebook logo or the “like” button on our website. You will find an overview on Facebook plugins here: https://developers.facebook.com/docs/plugins/.

When you visit our website, the plugin will create a direct connection between your browser and the Facebook server. Facebook will then be informed that you visited our site with your IP address. If you click Facebook’s “like” button while being logged into your Facebook account, you can link our website’s content to your Facebook profile. This will allow Facebook to match your visit to our website to your user account. Please notice that we as provider of this website do not have any knowledge of the content of the transferred data nor of the way Facebook will make use of them. You will find more information on the Facebook privacy policy here: https://www.facebook.com/policy.php.

If you do not wish for Facebook to be able to connect your visit to our website to your Facebook user account, please log out of your Facebook account before visiting our website.

12. ANALYTICS AND ADVERTISING

Google Analytics

This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies” (see also above section 6. Cookies). These are text files that are stored on your computer and that allow an analysis of your use of our website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google Analytics cookies are stored based on GDPR art. 6(1)(f) as we have a legitimate interest in analysing user behaviour to optimise our website and advertising.

IP anonymization

We have activated the IP anonymisation feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the USA. Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin

You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

Objecting to the collection of data

You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.

Outsourced data processing

We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

Demographic data collection by Google Analytics

This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Objection to the collection of data” above.

Facebook Pixel

For conversion tracking purposes, our website uses a visitor activity pixel provided by Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.

This allows us to track our website visitors’ behavior after they have clicked on a Facebook ad and been transferred to the providers website. This helps analyzing the ad’s efficiency for statistics and marketing purposes as well as optimizing future ad campaigns.

The collected data are anonymous for us as provider of this website, we cannot deduct any conclusions on the user’s identity. However, Facebook will store and process the data which possibly enables a connection to the user’s Facebook profile. Facebook may also use the data for its own marketing purposes in accordance with its privacy policy. This allows Facebook to place ads on its own website as well as outside of Facebook. We as the provider of this website are not able to influence the usage of such data. You can find more information on the protection of your privacy in Facebook’s privacy policy here: https://www.facebook.com/about/privacy/.

You can also log into your Facebook account, go to “Ad settings” and deactivate the re-marketing application „custom audiences“: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen

If you do not have a Facebook account, you can deactivate usage-based ads by Facebook on the website of the European Interactive Digital Advertising Alliance. Just visit https://www.youronlinechoices.com/, choose your country and select “Your ad choices”.

13. PLUGINS AND TOOLS

Google Tag Manager

Our website uses the Google Tag Manager (GTM) operated by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

This tool enables us to manage various tracking codes (marketing tags, analytical tags) and other code snippets on our website in order to track interactions and send captured data to third parties like Google Analytics etc. In order to monitor and provide us with diagnostics about system stability, performance, and installation quality, GTM may collect some aggregated data about tag firing. This data does not include IP addresses or any measurement identifiers association with a particular individual. Other than data in standard HTTP request logs, all of which is deleted within 14 days of being received, and diagnostics data noted above, GTM does not collect, retain, or share any information about visitors to our website. Please click here to learn more about GTM Terms of Services and their Privacy Policy.

Akismet

Our website uses Akismet, a spam protection for WordPress provided by Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA.

Its core function is to protect comment and contact forms against spam by using algorithms. Automattic Inc. may collect personal data relating to you that are necessary to carry out this task, based on our legitimate interest to protect our website from spam – GDPR art. 6(1)(f). You can find detailed information on the kind of data collected and how it is processed in Automattic Inc.’s Privacy Notice here: https://automattic.com/privacy-notice/. More information on Akismet’s and Automattic Inc.’s privacy policy in general can be found here: https://automattic.com/privacy/

Some personal data relating to you collected by Automattic Inc. may be transmitted to and processed in the USA. Our web host has entered a so-called Data Processing Agreement with Automattic Inc. stipulating the company’s obligation to protect our customers’ data and to not disclose them to third parties. For any data that is transferred outside the EU, the parties have agreed to be bound by the Standard Contractual Clauses (in accordance with Decision (EU) 2021/914 of the EU Commission of 4 June 2021. You can find more information on Akismet and its GDPR compliance here: https://akismet.com/gdpr/.

Youtube

Our website uses plugins provided by the Google run website YouTube, operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

Every time you visit one of our web pages including a YouTube plugin, the site will establish a link with YouTube servers, informing the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you will allow You Tube to match you surfing behavior to your personal account. You may suppress this by logging out from your YouTube account while surfing our website. We use YouTube in order to offer attractive online services, which is a legitimate interest under GDPR art. 6(1)(f).

You will find more information on the processing of user data under the YouTube privacy policy here: https://www.google.de/intl/de/policies/privacy.

Vimeo

Our website uses plugins provided by the video portal Vimeo, operated by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

Every time you visit one of our web pages including a Vimeo plugin, the site will establish a link with the Vimeo servers, informing the Vimeo server which of our pages you have visited. Vimeo will also receive your IP address. This applies even if you have no Vimeo account. The data collected by Vimeo will be transmitted to the Vimeo servers located in the USA.

If you are logged into your Vimeo account, you will allow Vimeo to match your surfing behavior to your personal account. You may suppress this by logging out from your Vimeo account while surfing our website. You will find more information on the processing of user data under the Vimeo privacy policy here: https://vimeo.com/privacy.

Cookiebot

Our website uses services operated by Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark (cookiebot.com). We use this service to ensure full functionality of our website and compliance with legal regulations regarding the use of cookies. In this context, your browser might transmit personal data to cookiebot.com. This is in the interest of providing a website service free of technical or legal errors which constitutes a legitimate interest pursuant to GDPR art. 6(1)(f). The data will be deleted as soon as the purpose of its collection has been fulfilled.

You can prevent cookiebot.com from collecting and processing your data by deactivation the execution of script code in your browser or by installing a script blocker in your browser.

Cookie Declaration