FAQs

Find details here

Yes, KLANG:app can filter and sort discovered network devices. Follow this link for more details.

Yes. Follow this link for more details.

Yes, KLANG:app offers a simulation of the :kontroller interface. Follow this link for more details.

Yes. Follow this link for more details.

KLANG:app can now check for available :app updates. Follow this link for more details.

Many features of :kontroller can be activated and deactivated to offer the exact feature set required for the production. Follow this link for more details.

The Tooltip feature helps you by making small tooltip icons appear next to buttons or elements. Click on these elements to get help on functionality. Follow this link for more details.

Yes. Button and text sizes have been optimized to yield the best user interface on different screen sizes while still showing all available control elements. Follow this link for more details.

Just as KLANG processors and :kontrollers, KLANG:app devices can now be identified by custom names. Follow this link for more details.

The order of groups can also be changed. Use the move up and move down icon to move a group and all its member channels one position up or down. Follow this link for more details.

KLANG:app containers are tested before uploaded to the download section of this website. CleanMyMac sometimes erroneously detects KLANG:app as BirdMiner malware. We can assure that this is a false positive and our developers have reached out to the clean my mac developers to resolve this warning on their end.

There is no need for additional tools such as CleanMyMac and they are known to cause performance issue. Please ignore this warning.

This is a known issue with webroot.

Solution: get in touch with your system admin to disable webroot.

If any channel in a mix is on solo, a red icon with “S” for solo appears  just above the FADERS menu icon.

If any channel in the mix is muted a yellow or orange icon with “M” appears.

It is possible to generally disable demo mode. This is particularly useful to prevent the demo mode button to appear in case KLANG:apps are disconnected from KLANG hardware network. Users might click the button accidentally and not notice that they are now mixing the built-in demo song instead of their own in-ear mix.

To disable, go to ADMIN mode and log in to a KLANG:fabrik/KLANG:vier mix or the built in demo mode. Then, navigate to CONFIG > INFO > Set (button) > Advanced > DON’T show demo mode. Fully restart KLANG:app. Now the demo mode will not be listed in the CONNECT screen anymore.

To enable again, go to ADMIN mode and navigate to CONFIG > CONNECT. Press and hold the refresh ICON (circular arrow at the bottom) for 4 seconds.

On iOS and Android multi-touch is inherently supported. On Windows KLANG:app can be used with a multi-touch display, i.e. several faders and icons can be moved in parallel. However, on Mac OS X multi-touch displays are not supported as such. Hence, only a single fader or a single icon can be moved one after another.

– We are currently working on a solution for this and work around the barriers of Mac OS X –

The Digital Rights Management (DRM) is sometimes causing an issue on Amazon Tablets. The tablet need to be connected to the internet from time to time to renew this license. DRM might be deactivated in future KLANG:app releases for the Amazon AppStore. To workaround, please connect the tables to the internet at least once every month.

The CONFIG menu on :kontroller can be deactivated / locked to prevent accidental changes of critical :kontroller settings. This setting can be changed via KLANG:app (Admin mode) > login to :kontroller > CONFIG > INFO > Set Menu > Config Menu

A long button press (>3sec) on AMB/AUX activates CONFIG menu access if one of the following criteria is met:

• AMB/AUX menu is currently shown
• Within the first 10sec after :kontroller is booted
• :kontroller is currently not connected to any mix

It supports all sample rates that are supported by the host (console or Audio DMI card in slot 1 of an Orange Box) and it will follow automatically.

No. DMI-KLANG does not offer EQs. This feature might be added in future KOS versions.

Yes, that is possible with KOS 5.5. Find out more…

Login with KLANG:app to your :konductor. Go to CONFIG > INFO > SET > Update DMI cards.

The DMI card firmwares are included in the KLANG Operating System (KOS). A KOS Update might offer new firmwares, but they will never be installed automatically. Head to CONFIG > INFO to check if a new firmware is available for your DMI cards.

Here is a more detailed guide.

DMI-KLANG can only be installed in slot 2 of a DiGiCo OrangeBox. Slot 1 is always the clock master, and since DMI-KLANG does not provide an audio clock, it has be in the second slot and get its clock from an audio IO card in slot 1.

Select the right :app user mode: Learn more on how to optimize the feature set and GUI for your application as an engineer, system tech or musician.

DMI-KLANG can be installed in the DMI slots of the following DiGiCo consoles:

• Quantum 7
• Quantum 5
• Quantum 338
• Quantum 225
• SD12
• S21, S31

Follow this link for more details.

Where it used to be two different processes to gather log files and presets from KLANG hardware via USB export and email logs , K:a now collects all logs automatically. Follow this link for more details.

Yes, channels can be hidden in KLANG:app running musician or personal mode and on kontrollers and therefore be protected from changes. Follow this link for more details.

Yes. KLANG:app has a built in offline editor. Follow this link for more details.

You can set values for specific parameters for channels in all mixes. Follow this link for more details.

It is now possible to enter a KOS Login Password. Users need to know this password to connect to the processor in Show or Admin mode. Follow this link for more details.

Backup & Restore Presets or Settings

KLANG products are designed to be used for long periods of time and our philosophy will always be to try our best to offer support for as long as it is needed; however, this might become limited for various reasons, for example where we are depending on third party component suppliers, soft- and hardware developers etc. Our legacy products KLANG:fabrik (introduced in 2014), KLANG:vier and KLANG:quelle 19” are still receiving updates today, following this philosophy.

KLANG does not rely on rigidly fixed software update cycles (e.g. once or twice a year). Instead we aim to constantly maintain and improve the user experience, especially by releasing KLANG:app improvements to react to changes in smartphone or computer operating system updates as soon as possible.

Find the latest software updates here.

Our products are designed and tested to be used with at least 1 :app or :kontroller per mix, plus 2 :apps for engineers. In most cases is is possible to use even more apps, there is no fixed limit.

Depending on your input channel requirements and the number of mixes required, more than one KLANG device can be connected to the same control network. Input channels arriving on KLANG:fabrik e.g. via MADI, can be routed to other KLANG:fabrik’s and KLANG:vier (48kHz only). Dante input channels can be routed to as many receiving devices as needed. Depending on the network load Dante Multicast flows have to be used and managed switches with proper IGMP snooping and QoS configuration should be used.

Most KLANG immersive processors can be configured to work in a cascade of units.

There is no limit other than your network limitiation as to how many KLANG:fabrik and KLANG:vier can be added to your network. KLANG:app will show each KLANG device available on your network.

Presets are by default stored inside the immersive processor hardware and can be recalled directly via KLANG:app. In order to backup presets or transfer them from one KLANG device to another, simply connect with KLANG:app go to the CONFIG > PRESET page, select a preset from the dropdown and click TRANSFER. Presets are interchangable between different immersive processors e.g. between KLANG:fabrik and KLANG:konductor.

More info on Preset…

All KLANG immersive processors allow for CUEing into all available mixes. This is particularly helpful for monitor engineers that need to constantly switch between mixes. Details on the CUE functionality can be found here.

Find information on immersive in-ear mixing tips here.

Follow this step by step guide for your product here…

KLANG:vier can receive (Dante and ADAT comp.) and transmit (Dante) audio with 44.1 and 48kHz.

KLANG:fabrik can receive and transmit digitial audio (Dante, MADI, ADAT comp.) with single speed sampling rages 44.1/48kHz and double speed sampling rates 88.2/96kHz. At double speed, ADAT comp. inputs and outputs use SMUX format. MADI input can receive 28/32channel with high frame rate and SMUX. Transmit is always high frame rate with 32 channels.

KLANG:quelle can receive Dante audio with 44.1/48kHz, 88.2/96kHz and 176.4/192kHz.

KLANG:vokal, DMI-KLANG and :kontroller and :konductor can work with 48kHz and 96kHz and offer the exact same channel count / mix count with both sample rates.

A mix (or :output as labelled on the back of e.g. KLANG:fabrik) always refers stereo pair of output channels. In order for the 3D processing to work the connection between our immersive KLANG in-ear mixing processor and the in-ears / headphones has to be stereo as well.

The KLANG console integration is available on the following DiGiCo consoles

• SD series
• Quantum series

Yes. The KLANG DiGiCo Console Link requires a computer running KLANG:app for setup and for operation.

Yes, you can activate Dark mode/:kontroller blackout which turns all LEDs and Displays (except for the last one)off. This is particular useful for theatres when the stage should be as dark as possible. With a push on any rotary button, the dark mode can be exited. [KKA-120]

In order to revert all :kontroller back to normal operation, use “Switch lights back on”. Follow this link for more details.

No. KLANG incorporates binaural technology and processes the sound inside a KLANG processor to work with your own pair of standard stereo headphones or in-ears. In fact, it is not important if your headphones are open or closed, electrostatic, dynamic or use balanced armature drivers as most in-ears do. You can use universal fit in-ears or custom molded in-ears. Just make sure that the polarity is correct and the left and right signals go to the correct ears.

Both.

The KLANG system is designed to be very easy to use especially if you don’t have years of experience in mixing monitors. The 3D in-ear mixing functionality enables musicians to get a very transparent and natural in-ear / headphone mix and a very short time.

At the same time, our products and especially KLANG:app offers all features experienced sound engineers or monitor engineers expect when working with a mixing tool for the live or studio market. Especially features like CUE mixing for musicians is a feature you want to use at mixing monitors constantly.

KLANG:app and KLANG:kontroller offer customizable DCA groups for an improved mixing workflow e.g. during a show. By default, the volume of all other groups is decreased when the volume of one group is increased. This helps to keep the sound pressure level approximately the same and prevent the mix to get louder.

However, if you want to deactivate relative DCA group mixing go to KLANG:app > CONFIG (requires Admin mode to change this setting) > INFO > SET > Disable KLANG:app Relative Group Mixing

In order to change the behavior for KLANG:kontroller login with KLANG:app to your KLANG:kontroller (requires Admin mode to change this setting) > INFO > SET > Disable Relative Group Mixing.

:kontroller always supports all groups of a mix. The maximum number of groups per KLANG mix is 16. By pushing GROUPS on :kontroller the first 8 groups are shown and by pushing GROUPS for a second time the last 8 groups are shown.

:kontroller supports 3 banks of 8 channels each, so the first 8 channels of a KLANG mix are available. It is important to sort the most important channels that should be controlled to the first 24 in the KLANG mix. However, the groups can always control the channels 25+. It is also possible to hide channel from the kontroller, without the need to resort channels. Hidden channels are still audible in the mix but cannot be individually tweak. However, if the group is changed in level these hidden channels will follow. https://www.klang.com/manuals/app-faders/#reorder-groups

Follow this guide to troubleshoot the device discovery process. 

From left to right.

“C” stands for Clock

• green: clock sync is OK.
• red: there is a clock error

Change and monitor clock settings in CONFIG > ROUTING.

“N” stands for Network

• green: Connection and ping time to KLANG processor OK
• orange/yellow: some pings did not come through or the ping time is very long > Network problems or processor overload
• red: connection to KLANG processor lost or communication too slow > check network settings and processor.

Take a look at CONFIG > INFO more details.

“D” indicator (DiGiCo console is Init Master) /
“K” (KLANG is Init Master) indicator above CONFIG /
“T” (Throttling is active) network messages are currently slowed down as there is a lot going on.

• <No indicator>: Mixing Console Link Mode is set to OFF
• Blinking Green: Mixing Console Link Mode is set to Setup
• Static: Mixing Console Link Mode is set to Active
• Blinking Red: Link Mode is set to Active but NO Mix or NO Channel Mappings are set.
• RED: Console Link connection not working / lost connection
• YELLOW: Console Link connection issues, loosing connection
• GREEN: Console Link connection OK and working.

More info on the console integration 

More info on :vokal, :vier and DMI-KLANG status LED colors here.

Presets are interchangeable between all KLANG immersive processors.

If the presets contains less input channels or less mixes these settings will be added from the default file. In case the preset has more mixes or more input channels than the processor offers the first mixes and first channels will be loaded until the maximum is reached.

More info on Preset…

Any digital mixing console with either ADAT / optical outputs or the Dante AoIP protocol or AES67 support or MADI BNC or Optocore.

Learn more how to perform a factory reset for your KLANG product here.

Preset names shall not include blank spaces or any special characters such as  \“#@,;:<>*^|?\\/ etc.

Allowed characters are ‘a–z’, ‘A–Z’, ‘0–9’, ‘-‘, ‘.’, ‘_’

KLANG:vier offers ADAT, Dante/AES67 interfacing. KLANG:fabrik offers optionally MADI and is a versatile audio format router.

A detailed overview of further audio standards and possible converters to connect 3rd party equipment to KLANG products is shown on our blog here…

You will find a step by step guide in our blog here…

Yes, that is possible.

KLANG:app, all KLANG processors and :kontroller exclusively communicate with each other via OpenSoundControl (OSC) messages. Find all details about the OSC messages in the OSC Reference Guide.

KLANG:app can further be controlled via MIDI / MCU.

There are also flexible third party converters from OSC to OSC or MIDI to OSC available, such as OSCulator. In this way, mixing console commands like snapshot recall or fader comnands can be converted. Additionally, tools like touchOSC can be used to design specific graphic interfaces if required.

Close your eyes and listen to your ears only. You will realise that you can immediately tell from where a sound is coming from. The sound travels from the source to our ears and until it finally hits our ear drums several things happen. The first effect is most obvious. The speed of sound is limited and e.g. sound coming from your left side will arrive at your left ear earlier than on your right ear. Secondly, the sound on your right ear will be attenuated due to the head shadowing effect. Furthermore, there are more sound paths that hit your torso first and are then delayed and reflected to your ears. Additionally, all these effects are strongly frequency dependent. Your ears are used to these kind of “artifacts” and decode them as spatial information.

KLANG’s 3D in-ear mixing technology imitates exactly what would happen to e.g. instrument signals around you before it hits your ear drums. A specially processed signal arrives at your in-ear or headphones drivers and contains all spatial cues your ears need to get a full 3D impression to let you immerse into a realistic and transparent sound field.

Our hearing always relies on spatial cues and is trained to listen to different directions. Once we concentrate to listen to sound coming from a specific location (hitting our ears from a certain angle) the other sounds from other directions are blended out immediately. With KLANG:fabrik and KLANG:vier this spatial cues are delivered through your in-ears and headphones and your ears can work in the same way they are used to do. This feels very natural and is not tiring for your ears. That is the reason why many musicians still feel relaxed when playing live or in the studio through KLANG’s 3D mixing.

Without KLANG? If your ears don’t find these spatial cues in your sound mix, you have to concentrate on specific timbres or sounds of instruments. What happens then, you have to think e.g. how a violin sounds like and then find the violin like sound character in a one-dimensional sound mix. This is a very challenging task for your ears and your brain. No matter how experienced you are with this, 3D in-ear mixing relieves your ears.

Yes. The 3D processing already delivers all spatial cues your brain and ears need to distinguish directions where the sound is coming from. Without motion tracking, the mix will be 3D (left, right, in front, behind, above or below you – all sources externalized) but when you turn your head, your mix will stay the same.

It depends. If you want to use the KLANG processor a personal monitoring system all musician should have access to their mixes.

This can either be done with KLANG:app on smartphone or tablets or with KLANG:kontroller. This works of course at the same time, it’s completely your choice.

Get in touch with our support team via our website and include a brief error description, what happened before the issue occured and include the serial number of your device. If this occured right after a KOS update via USB, also send the log files created on the USB drive during the KOS update procedure. Also include the last KOS version installed on the device.

Customer Support: klang.com/contact/

Follow these steps, stop once device is booting normally again:
1) Start a video recording of the display or LED and restart device.
2) Perform a USB KOS Update, it might take up to 30s until display or LEDs are lid
3) If display shows “MMC error” MMC card needs to be reseated/renewed
– :kontroller needs to be sent in for service. Last display is blinking yellow.
– :vokal/:konductor
Remove the cover plate (4 screws, rear panel, right side, opposite to power inlet),
Re-seat micro SD card(s). Push on the card, take it out, wipe contacts, push in again. Do the same for the other card on :konductor. Power :vokal/:konductor on.
– Remove DMI-KLANG. Re-seat micro SD card. Push on the card, take it out, wipe contacts, push in again. Install DMI-KLANG again.
4) Perform a KOS Update via USB.
5) Replace micro SD card / Customer support will help you with this process.

Follow this link for more details.

KLANG uses UTC timestamps throughout to support devices with multiple time zone settings simultaneously. This explains why you see a constant time offset.

See details here to determine the offset: https://en.wikipedia.org/wiki/Coordinated_Universal_Time

You only need a WiFi router, if you want to connect KLANG:app on smartphones or tables, e.g. for personal mixing or for a monitor engineer when working on the stage. A hardwired ethernet connection is always the best choice for critical communication links, e.g. when running the DiGiCo console integration. We recommend to use a hardwired ethernet connect whenever possible, especially for laptops or computers with an ethernet port.

There are two different frequency bands for WiFi – 2.4 GHz and 5 GHz. We recommend to use dual band WiFi routers or Access Points. The 2.4 GHz band might get very busy or noisy when several mobile devices are around. The 5 GHz band tends to be the better choice. In many systems it is possible to define unique SSID to the 2.4 and 5 GHz bands, so it is easy to see on a mobile device on which band you are working on. Modern mesh routers are more intelligent and tend to provide the best performance in all situations.

Newer Mac computers might ship with a fast 10G network adaptor. This adaptor sometimes runs into communication issues if the connected device (e.g. a network switch) does not support 10G. In that case a significated percentage (e.g. up to 50%) of the network traffic might be dropped, but it is hard to troubleshoot as it still works from time to time. This issue has not been addressed properly by the manufactured of these computers, yet.

Solution: Use a USB Gigabit network interface.

Generally, managed switches with deactivated EEE are preferred for Dante networks.

Follow this guide to find the features you need.

KLANG:kontroller can be configured to automatically patch Dante to the mix output of a KLANG processor.

Follow these steps to setup Dante Follow.

Officially supported operating systems for KLANG:app are Windows, Mac Os, Android, iOS.

Windows 7 and 10 32-bit and 64-bit are supported.

Mac OS X 10.11–13.0 are supported.

iOS – latest two versions are tested and supported.

Android – there are various different versions, which cannot be all tested in combination with different hardware of tablets and smartphones.

OxygenOS (OnePlus) might not work properly, this is officially not supported.

Windows Phones are not supported.

The KLANG Operating System (KOS) on :konductor officially supports the following DMI expansion cards:

• DMI-DANTE
• DMI-DANTE64@96
• DMI-MADI
• DMI-OPTO
• DMI-DAC

Learn more about the supported DMI cards.

Depending on the IO configuration KLANG:fabrik can create up to 16 3D in-ear mixes. Each mixes consists of a stereo output pair. KLANG:fabrik flexible routing scheme allows to route mixes from the 3D in-ear mixing processor to any digital output interface and to the 8 stereo analog XLR outputs.

8 mixes can be routed to the 8 stereo XLR outputs. All available mixes – including all mixes that are routed to the XLR outputs – can be routed to any digital output interface. E.g. you can route the other mixes which are not already routed to the analog outputs via Dante to KLANG:quelle.

One power supply is sufficient to power KLANG:fabrik. As common practice for professional touring audio gear, KLANG:fabrik offers a second power supply for redundancy. Connect it to a second, redundant power line if possible for extra safety if the first power line has an issue.

It can also be used to swap the power lines without any interruption of the audio stream. Connect the second power supply to a another power line. Check that both power supplies are active in the info screen e.g. via KLANG:app. Then disconnect the first power supply.

Please find information on the IO configuration for KLANG:fabrik here.

KLANG:vier can create 5 individual stereo mixes. A mix always consists of a stereo output pair. KLANG:vier offers 4 stereo headphone outputs and line level outputs. Mix #1, #2, #3, #4 are permanently routed to the 4 stereo analog outputs.

All 5 mixes are available via Dante. Hence, #5 can only be accessed via Dante and e.g. routed to a KLANG:quelle headphone amp or to a Dante breakout box or Dante enabled digital mixing console.

KLANG:vier can create 5 individual 3D mixes. A mix always consists of a stereo output pair.

24 input channels can be processed including EQs in 44.1kHz and 48kHz.

In case KLANG:app shows a warning that the power supply of KLANG:vier or KLANG:fabrik needs to be checked. Please contact customer support and include a screenshot of the info screen. Email to support@klang.com

In case the voltage is below 4.7V the unit requires service immediately.

For KLANG:fabrik, we recommend to use both power supplies for stability reasons.

Yes, that is possible.

For KLANG:fabrik, this can be configured in KLANG:app routing page.

For KLANG:vier, KOS version 2.2.4 or higher and Dante Firmware 1.1.0 or higher is required. Details can be found here…

https://www.klang.com/blog/adat-thru/

Please check again without any network or audio cables connected to the devices. For KLANG:fabrik make also sure to connect both power supplies. Make sure no USB drive is inserted. Check that the powerline is working properly. If your device is stuck in the boot process, proceed with the step by step guide shown in the recovery procedure here…

I cannot see my KLANG device in Dante Controller… You have probably configured you Dante module for a static / fixed IP address and you need to discover the unit’s IP address and revert it to factory defaults.

Please check our <a href=”https://www.klang.com/blog/reset-dante/”>dedicated guide to recover Dante devices.</a>

Yes. Dante has the great advantage that it takes care of audio clocking almost automatically. If you use e.g. KLANG:vier with an ADAT input or KLANG:fabrik with ADAT or MADI or external Wordclock, or KLANG:vokal with MADI and you want to integrate the KLANG devices to a Dante network the clock has to be configured manually.

Set the KLANG devices to the clock source of your choice. In Dante Controller tweak the clock settings of this KLANG device in the “Clock Status” tab. Enable the “sync to external” and “preferred master/leader” for this unit. Now, the internal clock of the KLANG device will feed the entire Dante network and you can route audio from your KLANG processor e.g. to a :quelle or :kontroller.

Make sure the KLANG processors are not set back to Dante as the clock master in before unchecking the “sync to external” setting again. Otherwise, you will end up with the clock loop.

Dante is a proprietary audio over IP (AoIP) network protocol developed by the company Audinate. It is extremely versatile, robust due to redundancy features and still easy to use. Instead of analog multicores and several digital interface cables with Dante hundreds of channels of audio with high fidelity sound (24 or 32 bit, 44.1–192kHz) can be transmitted over hundreds of meters with only one network cable and maybe a second one for seamless redundancy.

Most manufacturers in the field of digital mixing consoles have already incorporated Dante into their products e.g. by supplying expansion cards. Among them Yamaha, DiGiCo, Soundcraft, SSL, PreSonus, Midas through Klarkteknik converter, Behringer and many many more. Converters between digital formats or to analog inputs and outputs are available in various configurations. DAD/NTP, Focusrite, Auvitran are just a few offering great connectivity possibilities.

Since 2015, Audinate’s Dante modules can be firmware updated to offer AES67 support enabling network audio connectivity to an ever wider range of products.