Collect Logs & Backup Settings

What is contained in the Logs?

KLANG:app makes it easy to gather all settings, showfiles and logs from your entire KLANG system. You don’t need manual USB exports or separate email steps. With one single click, you can collect:

• Internal settings and presets from all KLANG hardware on the network
• Log files from all KLANG:app instances connected to the same network

This gives you a complete overview of your setup; ideal for troubleshooting or support or simply as a Backup.

1. In KLANG:app, make sure you are in Admin mode.
2. Go to CONFIG > INFO > Collect Logs
   
   
3. While logs are being collected, you can enter additional information about your setup.
4. Once collection is complete a file dialog appears. Choose a location to store the ZIP file.

:kontroller

1. Connect a USB drive to :kontroller and wait 5 seconds.
2. Long press CONFIG on :kontroller
3. The 4th display from the right should now show USB. Rotate to select Log and push the rotary button
4. Wait about 10 sec, the :kontroller might start to blink during the log collection
5. Unplug the USB drive and inspect it for a folder KLANGdeviceLog-<serialNumber>

KLANG processor

1. Connect a USB drive to the device and wait 5 seconds.
2. Push the recessed RESET button quickly.
3. Wait about 10 sec, the display/LED might start to blink during the log collection
4. Unplug the USB drive and inspect it for a folder KLANGdeviceLog-<serialNumber>

In KLANG:app, use the following keyboard shortcut:

• Mac: control + cmd + option + x
• Windows: ctrl + alt + x

Windows

This will open two folders on Windows:

Mac

This will open three folders in Finder on macOS:

The second one is a subfolder of the previous one.

The third folder (MacOS) contains KLANG:app settings and e.g. settings or the current mix settings of the offline editor in the Autosave1 and Autosave2 folder.

Presets

All KLANG show files (*.KLANGshow) stored in KLANG:app as well as personal mix presets (*.kup) are saved in the subfolder Presets.