KLANG uses UTC timestamps throughout to support devices with multiple time zone settings simultaneously. This explains why you see a constant time offset.

See details here to determine the offset: https://en.wikipedia.org/wiki/Coordinated_Universal_Time

You only need a WiFi router, if you want to connect KLANG:app on smartphones or tables, e.g. for personal mixing or for a monitor engineer when working on the stage. A hardwired ethernet connection is always the best choice for critical communication links, e.g. when running the DiGiCo console integration. We recommend to use a hardwired ethernet connect whenever possible, especially for laptops or computers with an ethernet port.

There are two different frequency bands for WiFi – 2.4 GHz and 5 GHz. We recommend to use dual band WiFi routers or Access Points. The 2.4 GHz band might get very busy or noisy when several mobile devices are around. The 5 GHz band tends to be the better choice. In many systems it is possible to define unique SSID to the 2.4 and 5 GHz bands, so it is easy to see on a mobile device on which band you are working on. Modern mesh routers are more intelligent and tend to provide the best performance in all situations.

This is a known issue with webroot.

Solution: get in touch with your system admin to disable webroot.

Newer Mac computers might ship with a fast 10G network adaptor. This adaptor sometimes runs into communication issues if the connected device (e.g. a network switch) does not support 10G. In that case a significated percentage (e.g. up to 50%) of the network traffic might be dropped, but it is hard to troubleshoot as it still works from time to time. This issue has not been addressed properly by the manufactured of these computers, yet.

Solution: Use a USB Gigabit network interface.

Our products are designed and tested to be used with at least 1 :app or :kontroller per mix, plus 2 :apps for engineers. In most cases is is possible to use even more apps, there is no fixed limit.

Officially supported operating systems for KLANG:app are Windows, Mac Os, Android, iOS.

Windows 7 and 10 32-bit and 64-bit are supported.

Mac OS X 10.11–13.0 are supported.

iOS – latest two versions are tested and supported.

Android – there are various different versions, which cannot be all tested in combination with different hardware of tablets and smartphones.

OxygenOS (OnePlus) might not work properly, this is officially not supported.

Windows Phones are not supported.

Presets are by default stored inside the immersive processor hardware and can be recalled directly via KLANG:app. In order to backup presets or transfer them from one KLANG device to another, simply connect with KLANG:app go to the CONFIG > PRESET page, select a preset from the dropdown and click TRANSFER. Presets are interchangable between different immersive processors e.g. between KLANG:fabrik and KLANG:konductor.

More info on Preset…

All KLANG immersive processors allow for CUEing into all available mixes. This is particularly helpful for monitor engineers that need to constantly switch between mixes. Details on the CUE functionality can be found here.

Find information on immersive in-ear mixing tips here.

Follow this step by step guide for your product here…

Select the right :app user mode: Learn more on how to optimize the feature set and GUI for your application as an engineer, system tech or musician.

Yes. The KLANG DiGiCo Console Link requires a computer running KLANG:app for setup and for operation.

No. KLANG incorporates binaural technology and processes the sound inside a KLANG processor to work with your own pair of standard stereo headphones or in-ears. In fact, it is not important if your headphones are open or closed, electrostatic, dynamic or use balanced armature drivers as most in-ears do. You can use universal fit in-ears or custom molded in-ears. Just make sure that the polarity is correct and the left and right signals go to the correct ears.

Both.

The KLANG system is designed to be very easy to use especially if you don’t have years of experience in mixing monitors. The 3D in-ear mixing functionality enables musicians to get a very transparent and natural in-ear / headphone mix and a very short time.

At the same time, our products and especially KLANG:app offers all features experienced sound engineers or monitor engineers expect when working with a mixing tool for the live or studio market. Especially features like CUE mixing for musicians is a feature you want to use at mixing monitors constantly.

KLANG:app and KLANG:kontroller offer customizable DCA groups for an improved mixing workflow e.g. during a show. By default, the volume of all other groups is decreased when the volume of one group is increased. This helps to keep the sound pressure level approximately the same and prevent the mix to get louder.

However, if you want to deactivate relative DCA group mixing go to KLANG:app > CONFIG (requires Admin mode to change this setting) > INFO > SET > Disable KLANG:app Relative Group Mixing

In order to change the behavior for KLANG:kontroller login with KLANG:app to your KLANG:kontroller (requires Admin mode to change this setting) > INFO > SET > Disable Relative Group Mixing.

Follow this guide to troubleshoot the device discovery process. 

From left to right.

“C” stands for Clock

• green: clock sync is OK.
• red: there is a clock error

Change and monitor clock settings in CONFIG > ROUTING.

“N” stands for Network

• green: Connection and ping time to KLANG processor OK
• orange/yellow: some pings did not come through or the ping time is very long > Network problems or processor overload
• red: connection to KLANG processor lost or communication too slow > check network settings and processor.

Take a look at CONFIG > INFO more details.

“D” indicator (DiGiCo console is Init Master) /
“K” (KLANG is Init Master) indicator above CONFIG /
“T” (Throttling is active) network messages are currently slowed down as there is a lot going on.

• <No indicator>: Mixing Console Link Mode is set to OFF
• Blinking Green: Mixing Console Link Mode is set to Setup
• Static: Mixing Console Link Mode is set to Active
• Blinking Red: Link Mode is set to Active but NO Mix or NO Channel Mappings are set.
• RED: Console Link connection not working / lost connection
• YELLOW: Console Link connection issues, loosing connection
• GREEN: Console Link connection OK and working.

More info on the console integration 

If any channel in a mix is on solo, a red icon with “S” for solo appears  just above the FADERS menu icon.

If any channel in the mix is muted a yellow or orange icon with “M” appears.

Presets are interchangeable between all KLANG immersive processors.

If the presets contains less input channels or less mixes these settings will be added from the default file. In case the preset has more mixes or more input channels than the processor offers the first mixes and first channels will be loaded until the maximum is reached.

More info on Preset…

Learn more how to perform a factory reset for your KLANG product here.

It is possible to generally disable demo mode. This is particularly useful to prevent the demo mode button to appear in case KLANG:apps are disconnected from KLANG hardware network. Users might click the button accidentally and not notice that they are now mixing the built-in demo song instead of their own in-ear mix.

To disable, go to ADMIN mode and log in to a KLANG:fabrik/KLANG:vier mix or the built in demo mode. Then, navigate to CONFIG > INFO > Set (button) > Advanced > DON’T show demo mode. Fully restart KLANG:app. Now the demo mode will not be listed in the CONNECT screen anymore.

To enable again, go to ADMIN mode and navigate to CONFIG > CONNECT. Press and hold the refresh ICON (circular arrow at the bottom) for 4 seconds.

Preset names shall not include blank spaces or any special characters such as  \“#@,;:<>*^|?\\/ etc.

Allowed characters are ‘a–z’, ‘A–Z’, ‘0–9’, ‘-‘, ‘.’, ‘_’

Yes, that is possible.

KLANG:app, all KLANG processors and :kontroller exclusively communicate with each other via OpenSoundControl (OSC) messages. Find all details about the OSC messages in the OSC Reference Guide.

KLANG:app can further be controlled via MIDI / MCU.

There are also flexible third party converters from OSC to OSC or MIDI to OSC available, such as OSCulator. In this way, mixing console commands like snapshot recall or fader comnands can be converted. Additionally, tools like touchOSC can be used to design specific graphic interfaces if required.

On iOS and Android multi-touch is inherently supported. On Windows KLANG:app can be used with a multi-touch display, i.e. several faders and icons can be moved in parallel. However, on Mac OS X multi-touch displays are not supported as such. Hence, only a single fader or a single icon can be moved one after another.

– We are currently working on a solution for this and work around the barriers of Mac OS X –

It depends. If you want to use the KLANG processor a personal monitoring system all musician should have access to their mixes.

This can either be done with KLANG:app on smartphone or tablets or with KLANG:kontroller. This works of course at the same time, it’s completely your choice.

The Digital Rights Management (DRM) is sometimes causing an issue on Amazon Tablets. The tablet need to be connected to the internet from time to time to renew this license. DRM might be deactivated in future KLANG:app releases for the Amazon AppStore. To workaround, please connect the tables to the internet at least once every month.