Manuals
KLANG:konductor | Quick Start
Learn how to quickly setup your :konductor with this step-by-step quick start guide.
GENERAL EULA
General EULA
Version 2.0, effective 4 September 2026
Please read and make sure you understand this End User Licence Agreement before you download and install any software from this website or use any goods sold to you by us which contain software.
KLANG END USER LICENCE AGREEMENT
IMPORTANT- PLEASE READ CAREFULLY: THIS END-USER LICENCE AGREEMENT ("EULA") IS A LEGAL AGREEMENT BETWEEN THE PERSON OR ENTITY WHO PURCHASED THE PRODUCT OR SOFTWARE (“LICENSEE” OR “YOU”) AND KLANG:TECHNOLOGIES GmbH OF WESPIENSTR. 8-10, 52062 AACHEN, GERMANY ("KLANG") FOR THE KLANG SOFTWARE THAT ACCOMPANIES THIS EULA, WHICH INCLUDES COMPUTER SOFTWARE/ FIRMWARE WHICH MAY ALSO INCLUDE ASSOCIATED MEDIA, PRINTED MATERIALS, "ONLINE" OR ELECTRONIC DOCUMENTATION, AND INTERNET-BASED SERVICES AND DOWNLOADED SOFTWARE AND ANY UPDATES ("SOFTWARE"). AN AMENDMENT OR ADDENDUM TO THIS EULA MAY ACCOMPANY THE SOFTWARE.
KLANG PROVIDES THE SOFTWARE SOLELY ON THE TERMS AND CONDITIONS SET FORTH IN THIS EULA AND ON THE CONDITION THAT LICENSEE ACCEPTS AND COMPLIES WITH THEM. BY CLICKING THE “ACCEPT” BUTTON and/or downloading and using the software, YOU (A) ACCEPT THIS EULA AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS; AND (B) REPRESENT AND WARRANT THAT: (I) YOU ARE OF LEGAL AGE TO ENTER INTO A BINDING AGREEMENT; AND (II) IF LICENSEE IS A COMPANY, GOVERNMENTAL ORGANISATION, OR OTHER LEGAL ENTITY, YOU HAVE THE RIGHT, POWER, AND AUTHORITY TO ENTER INTO THIS EULA ON BEHALF OF LICENSEE AND BIND LICENSEE TO ITS TERMS.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS EULA OR YOUR OR LICENSEE’S ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS EULA, NO LICENCE IS GRANTED (WHETHER EXPRESSLY, BY IMPLICATION, OR OTHERWISE) UNDER THIS EULA, AND THIS EULA EXPRESSLY EXCLUDES ANY RIGHT, CONCERNING ANY SOFTWARE THAT LICENSEE DID NOT ACQUIRE LAWFULLY OR THAT IS NOT A LEGITIMATE, AUTHORISED COPY OF KLANG’S SOFTWARE.
If You do not agree to the following terms, or do not fulfil the requirements set out in this EULA, no licence is granted to You by this EULA and You may not use, install or download the Software (and any copies of the Software that You do hold must be deleted or destroyed).
1. GRANT OF LICENCE.
In consideration of You paying any price charged for the Software or product sold by KLANG to You which contained the Software at point of sale (“Product”) and/or your use of any free Software and your compliance with these terms, KLANG grants to You the non-exclusive right to install and/or use the Software as specified in this EULA and in accordance with any documentation that accompanies the Software or Product online or in paper format (and which includes, without limitation, the terms and conditions upon which KLANG sold the Product to You) (“Documentation”) solely for Your personal use (if you are a Consumer as defined in clause 10.4 below) or for Licensee’s internal business purposes (if you are a Business Customer as defined in clause 6.1.6).
2. THIRD PARTY SOFTWARE AND OPEN SOURCE SOFTWARE.
2.1 Some or all of the Software may consist of third party applications and packages which may be proprietary and / or open source software. You are obliged to comply with any additional licensing terms related to such third party applications. To the extent that this EULA contains any provision(s) which are contradictory to the terms of those third party applications and packages, the terms of those third party licences shall apply to that Software as opposed to the terms of this EULA and the terms of this EULA shall not apply to them. Unless stated otherwise in the documentation that accompanies the Software or Product, KLANG does not provide any warranty, maintenance, technical or other support for third party applications and all warranties in the Software are disclaimed as set out in clause 11 below.
2.2 A list of the third party software, acknowledgement and licences for each Product can be found at https://www.klang.com/license as may be updated from time to time.
2.3 Certain software libraries and other third party software included with the Software are free software and licensed under the terms of open source licences. You may obtain a complete source code copy of such free software under the terms of the licence if applicable, without charge at https://www.klang.com/license.
2.4 To the extent that the Software links to any open source software libraries (“OSS Libraries”) that are provided to You with the Software, nothing in this EULA shall affect Your rights under the licenses on which the owner of intellectual property rights in the relevant OSS Libraries (“Third Party Licensor”) has licensed the OSS Libraries, details of which can be found at https://www.klang.com/license. To the extent that Third Party Licensors have licensed OSS Libraries on the terms of v2.1 or v3 of the Lesser General Public License issued by the Free Software Foundation (the “LGPL”), those OSS Libraries are licensed to You on the terms of the relevant LGPL and are referred to, in this clause 2.4 and in clause 6.1.5, as the LGPL Libraries. You may obtain a complete copy of the source code of the LPGL Libraries without charge at https://www.klang.com/license in order that You may modify the LGPL Libraries in accordance with the relevant LGPL, together with certain object code of the Software necessary to enable You to re-link any modified LGPL Library to the Software.
3. EXPORT/IMPORT RESTRICTIONS.
The Software, including technical data, may be subject to export and import control laws. You agree to comply with all such relevant laws and regulations and acknowledge that it is your responsibility to obtain all licenses to export, re-export, or import the Software. In particular, the Software may not be downloaded, or otherwise exported or re-exported (i) to any country to which relevant countries have embargoed goods (as such listing may be revised from time to time); or (ii) to anyone on any country’s or organization’s list of embargoed individuals and entities, such as the U.S. Treasury Department's list of Specially Designated Nationals (SDN) or the U.S. Commerce Department's Table of Denial Orders or similar relevant lists.
4. INTELLECTUAL PROPERTY RIGHTS.
KLANG reserves all rights not expressly granted to You in this EULA or third party licences associated with it. The Software is protected by copyright and other intellectual property laws and treaties. KLANG or its suppliers own or have the right to license the title, copyright, and all other intellectual property rights in the Software. The Software is licensed, not sold, to You by KLANG, and You shall have no rights in or to the Software other than the right to use it in accordance with the terms of this EULA.
5. ADDITIONAL SOFTWARE/SERVICES.
5.1 This EULA and any amendment or addendum to this EULA applies to any and all updates, supplements, or plug-in and / or add-on components of the Software that KLANG may provide to You, including in accordance with clauses 2.2 and 2.3, or make available to You, after the date You obtain your initial copy of the Software unless a further EULA is provided with these.
5.2 Unless KLANG explicitly grants You further licenses, any license keys, access codes or other content You purchase from KLANG or that KLANG provides or makes available to you (whether by electronic or physical means, and whether together with or separately from the Software) (i) may be installed and used on one Product only; and (ii) are confidential and personal to You. You agree to keep all such keys, codes and content confidential and not make copies or permit their use other than under the conditions permitted by this EULA.
6. LICENSEE'S UNDERTAKINGS
6.1 Except as expressly set out in this EULA or as permitted by any local law, you undertake:
6.1.1 not to (directly or indirectly) use the Software or Documentation beyond the scope of the licence granted under clause 1;
6.1.2 not to copy the Software or Documentation except where such copying is incidental to normal use of the Software or where it is necessary for the purpose of back-up or operational security;
6.1.3 not to translate, merge, adapt, vary or modify the Software or Documentation, assign the benefit or burden of this EULA in whole or in part, or allow the Software to become the subject of a charge, lien or encumbrance, except to the extent that by virtue of the German Urheberrechtsgesetz (Copyright Act) or other applicable copyright law, such actions can not be prohibited;
6.1.4 not to make alterations to, or modifications of, the whole or any part of the Software nor permit the Software or any part of it to be combined with, or become incorporated in, any other programs, unless authorised by us in writing;
6.1.5 not to disassemble, decompile, reverse engineer or create derivative works based on the whole, or any part, of the Software nor attempt to do any such things except to the extent that :
(i) by virtue of § 69e of the German Urheberrechsgesetz (Copyright Act) or other applicable copyright law, such actions cannot be prohibited because they are essential for the purpose of achieving interoperability of the Software with another software program, and provided that the information obtained by you during such activities:
(a) is used only for the purpose of achieving interoperability of the Software with another software program; and
(b) is not unnecessarily disclosed or communicated to any third party without our prior written consent; and
(c) is not used to create any software which is substantially similar to the Software; and
(ii) the Software links to LGPL Libraries and reverse engineering of the Software is essential for debugging any modifications You have made to the LGPL Libraries.
6.1.6 where You are acting in the course of Your trade, business, craft or profession (“Business Customer”), not to permit the Software to be accessed through an electronic network beyond your normal place of business;
6.1.7 to keep all copies of the Software secure and to maintain accurate and up-to-date records of the number and locations of all copies of the Software;
6.1.8 to supervise and control use of the Software and (where you are a Business Customer) ensure that your employees, representatives and customers use the Software in accordance with the terms of this EULA; and
6.1.9 to include our and our licensors’ copyright notices on all entire and partial copies you make of the Software or any third party software we supply on any medium, and not remove, delete, alter, or obscure any trade marks or any copyright or other intellectual property or proprietary rights notices provided on or with the Software or Documentation, including any copy thereof.
6.2 You must permit us and our representatives, at all reasonable times and on reasonable advance notice, to inspect and have access to any premises at which the Software or the Documentation is being kept or used, to the Products and other relevant computer equipment located there, and to any records kept pursuant to this EULA, for the purpose of ensuring that you are complying with the terms of this EULA.
7. UNAUTHORISED ACCESS AND MISUSE
7.1 You agree that you shall not engage in, authorise, enable, facilitate or permit any activity that may compromise the security, integrity, or availability of the Software or any of KLANG’s systems, networks, or services, including but not limited to hacking, unauthorised access, or the introduction of malicious software.
7.2 You agree that you shall not, and shall not authorise, enable, facilitate or permit any third party, to use any license key, access code or other content, not expressly sold or authorised by KLANG, to circumvent, or otherwise circumvent, any technical protection measures in or relating to the Software or the Product (including, but not limited to, measures protecting access to purchasable content such as plug-ins, add-ons and expansion packs).
7.3 You agree that you shall not, and shall not authorise, enable, facilitate or permit any third party to: (i) circumvent or attempt to circumvent any security or encryption features of or relating to the Software or the Product, or any of KLANG’s systems, networks or services; (ii) disrupt or interfere with the proper functioning of the Software, or KLANG’s systems, networks, or services; (iii) access (or attempt to access) KLANG’s data, accounts, systems or any features or capabilities of the Product and/or Software that you have not acquired lawfully or that you do not have express authorisation to access; or (iv) use the Software or any of KLANG’s systems, networks or services to transmit, distribute, or store any material that is unlawful, infringing, or harmful.
7.4 In the event of any suspected or actual unauthorised access or misuse by you, KLANG reserves the right to immediately suspend your access to and use of the Software and take any necessary legal or technical measures to prevent further violations.
8. RESALE AND SOFTWARE TRANSFER.
8.1 Software identified as "Not for Resale" or "NFR" may not be sold or otherwise transferred for value, or used for any purpose other than demonstration, test or evaluation.
8.2 Internal: You may transfer the Software to an alternative system. After the transfer, You must completely remove the Software from the former system.
8.3 Transfer to a third party: You may make a one-time permanent transfer of this EULA and the Software to another end user. If you do so (i) You may not retain any copy of the Software, (ii) the transfer must include all of the Software (including all component parts, the media and printed materials, any updates and, if applicable, a Certificate of Authenticity) and be subject to this EULA. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the Software must agree to be bound by this EULA and any amendment or addendum to this EULA.
9. TERMINATION.
Without prejudice to any other rights, KLANG may terminate this EULA if You fail to comply with any of the terms of this EULA. In such an event, all rights granted to You under this EULA shall cease, You must cease all activities authorised by this EULA and You must destroy all copies of the Software and all of its component parts within your control.
10. LIMITED WARRANTY & YOUR EXCLUSIVE REMEDY.
10.1 Subject to clauses 11.3 and 11.4, KLANG warrants that the Software will perform substantially in accordance with the KLANG materials that accompany the Software for a period of ninety (90) days from the date of receipt (“Limited Warranty”). If an implied warranty or condition is created by the laws of your territory that cannot be excluded, You are entitled to rely upon it, but only as to defects discovered during the period of the Limited Warranty (ninety days).
10.2 KLANG'S ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, UNDER THE LIMITED WARRANTY PROVIDED IN THIS CLAUSE, OR FOR ANY OTHER BREACH OF THIS EULA, OR FOR ANY OTHER LIABILITY RELATING TO THE SOFTWARE, SHALL BE (AT KLANG'S OPTION), (I) RETURN OF THE AMOUNT PAID (IF ANY) FOR THE SOFTWARE, OR (II) REPAIR OR REPLACEMENT OF THE SOFTWARE, TO THE EXTENT THAT IT DOES NOT MEET THE LIMITED WARRANTY.
10.3 You will receive the remedy elected by KLANG. You are responsible for any expenses You may incur. The Limited Warranty provided in this clause 10 is void if failure of the Software has resulted from accident, abuse, misapplication, abnormal use, a virus, or combination of the Product or Software with any other product or software. Any replacement Software will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, and KLANG will use reasonable efforts to provide your remedy within a reasonable time of your compliance with KLANG’s warranty remedy procedures.
10.4 Where You: (i) are acting outside the course of Your trade, business, craft or profession, and are using Products for Your domestic, private, and non-commercial use; and (ii) you have either paid KLANG for the Software or a Product for which you were obliged to download and/or install Software on the Product for its proper functioning (“Consumer”) the warranties and remedies in relation to the Software shall be those contained in the terms and conditions upon which KLANG sold the Products to You as a Consumer (“Consumer Terms of Sale”).
11. DISCLAIMERS.
11.1 The Limited Warranty is the only warranty made to You and is provided in lieu of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications.
11.2 Except for the Limited Warranty and to the maximum extent permitted by applicable law, KLANG and its suppliers provide the Software and support services (if any) "AS IS" and "WITH ALL FAULTS", and hereby disclaim all other warranties and conditions, whether express, implied or statutory, including, but not limited to, any (if any) implied warranties, duties or conditions of merchantability, of fitness for a particular purpose, of reliability or availability, of accuracy or completeness of responses, of results, of workmanlike effort, of lack of viruses, and of lack of negligence, all with regard to the Software, and the provision of or failure to provide support or other services, information, software, and related content through the Software or otherwise arising out of the use of the Software.
11.3 KLANG DOES NOT WARRANT THAT THE SOFTWARE IS FREE OF BUGS OR ERRORS, AND THE EXISTENCE OF SUCH WILL NOT RESULT IN KLANG (i) BEING IN BREACH OF THIS EULA OR (ii) INCURRING ANY LIABILITY.
11.4 SO FAR AS IS PERMITTED BY LAW, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON-INFRINGEMENT WITH REGARD TO THE SOFTWARE.
Where you are a Consumer and there is any conflict between the terms of this clause 11 and the Consumer Terms of Sale, or applicable comsumer protection law, the Consumer Terms of Sale/ consumer protection law shall apply.
12. LIMITATION OF LIABILITY.
12.1 To the maximum extent permitted by applicable law, and except as provided in any KLANG guarantee provided with the Software or Product and the Limited Warranty (above), KLANG and its suppliers shall not be liable for any damages whatsoever (including without limitation, damages for loss of data, loss of business profits or business opportunity, business interruption, loss of business information or other direct, indirect, consequential or pecuniary loss) arising out of the use or inability to use the Software, even if KLANG has been advised of the possibility of such damages.
12.2 WITHOUT PREJUDICE TO CLAUSE 10.2, IN ANY CASE KLANG'S ENTIRE LIABILITY UNDER ANY PROVISION OF THIS EULA SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE. THESE LIMITATIONS DO NOT APPLY TO ANY LIABILITIES THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAWS. SUBJECT TO THE FOREGOING, KLANG'S LIABILITY FOR INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS SHALL BE LIMITED TO BREACHES OF RIGHTS SUBSISTING IN GERMANY.
12.3 Where you are a Consumer and there is any conflict between the terms of this clause 12 and the Consumer Terms of Sale or applicable consumer protection law, the terms of the Consumer Terms of Sale/consumer protection law shall apply.
13. INDEMNIFICATION.
You agree to indemnify, defend, and hold harmless KLANG, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses arising out of or related to: (i) any unauthorised access to or misuse of the Software or KLANG’s systems, networks, or services by you or any third party; (ii) any breach of your obligations under this EULA concerning unauthorised access or misuse; (iii) any security incident caused or facilitated by your actions or omissions; or (iv) any third-party claims resulting from such activities.
Where you are a consumer, the relevant legal regulations apply.
14. COLLECTION AND USE OF INFORMATION.
14.1 When you activate and use the Software, KLANG may collect your name, email address, and other contact information that you choose to provide in the course of support and maintenance services. KLANG will safeguard and use this information in a manner consistent with the KLANG Privacy Policy – https://www.klang.com/privacy-policy/
14.2 You acknowledge that KLANG may, directly or indirectly through the services of third parties, collect and store information regarding use of the Software and about equipment on which the Software is installed or through which it otherwise is accessed and used, through the provision of maintenance and support services. You agree that KLANG may use such information for any purpose related to any use of the Software by You or on Your equipment, including but not limited to: (i) improving the performance of the Software or developing updates; and (ii) verifying Your compliance with the terms of this EULA and enforcing KLANG’s rights, including all intellectual property rights in and to the Software.
15. GENERAL.
15.1 Save where the Software forms part of a Product, this EULA (including any KLANG addendum or amendment to this EULA which is included with the Software and the licences referenced in clause 2) constitutes the entire agreement between You and KLANG relating to the Software and the support services (if any), and they supersede all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any KLANG policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall prevail over such conflicting provisions.
15.2 This EULA is binding on You and KLANG and on any respective successors and assigns.
15.3 KLANG may transfer, assign, charge, sub-contract or otherwise dispose of this EULA, or any of its rights or obligations arising under it, at any time.
15.4 If any provision of this EULA is held by a competent authority to be illegal, invalid, void or unenforceable under the laws of any jurisdiction, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
15.5 If KLANG fails, at any time during the term of this EULA to insist upon strict performance of any of your obligations under this EULA, or if it fails to exercise any of the rights or remedies to which it is entitled under this EULA, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations. A waiver by KLANG of any default shall not constitute a waiver of any subsequent default. No waiver by KLANG of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
15.6 KLANG will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under this EULA that are caused by an event outside of its reasonable control.
15.7 All notices given by You to KLANG must be given to KLANG at KLANG:technologies GmbH, Wespienstr. 8-10, 52062 Aachen, Germany. KLANG may give notice to You at your most recent address (be it physical or e-mail) known to KLANG, and/or through a notice posted on KLANG's then website. Notice will be deemed received and properly served 24 hours after an e-mail is sent, 24 hours after posting on KLANG's website, or three days after the date of posting of any letter.
15.8 This license shall be governed and construed in accordance with the laws of Germany excluding its conflict of law provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG). Any dispute arising from or related to this EULA shall be subject to the jurisdiction of the courts of Aachen, Germany. Where You use the Software outside of Germany, the local law may impose greater restrictions on You that You must comply with.
16. YOUR ACKNOWLEDGMENT.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS EULA, UNDERSTAND IT, AND AGREE BY USING THE SOFTWARE TO BE BOUND BY ITS TERMS.
Should you have any questions concerning this EULA, please contact:
info@klang.com
or
KLANG:technologies GmbH
Wespienstr. 8-10
52062 Aachen
Germany
Phone: +49 241 89030120
Overview
Step-by-Step Guide
Step 1 | Connections
Switch power on. Connect a computer or switch to the CONTROL A network port.
KLANG:app > CONFIG > INFO > Set Menu > Set Fixed/Static Control IP
CONTROL A/B, LINK, Front) are switched, i.e. connected to the same internal switch, and must therefore not be connected externally to the same network/ switch to prevent network loops.Step 2 | KLANG:app
GENERAL EULA
General EULA
Version 2.0, effective 4 September 2026
Please read and make sure you understand this End User Licence Agreement before you download and install any software from this website or use any goods sold to you by us which contain software.
KLANG END USER LICENCE AGREEMENT
IMPORTANT- PLEASE READ CAREFULLY: THIS END-USER LICENCE AGREEMENT ("EULA") IS A LEGAL AGREEMENT BETWEEN THE PERSON OR ENTITY WHO PURCHASED THE PRODUCT OR SOFTWARE (“LICENSEE” OR “YOU”) AND KLANG:TECHNOLOGIES GmbH OF WESPIENSTR. 8-10, 52062 AACHEN, GERMANY ("KLANG") FOR THE KLANG SOFTWARE THAT ACCOMPANIES THIS EULA, WHICH INCLUDES COMPUTER SOFTWARE/ FIRMWARE WHICH MAY ALSO INCLUDE ASSOCIATED MEDIA, PRINTED MATERIALS, "ONLINE" OR ELECTRONIC DOCUMENTATION, AND INTERNET-BASED SERVICES AND DOWNLOADED SOFTWARE AND ANY UPDATES ("SOFTWARE"). AN AMENDMENT OR ADDENDUM TO THIS EULA MAY ACCOMPANY THE SOFTWARE.
KLANG PROVIDES THE SOFTWARE SOLELY ON THE TERMS AND CONDITIONS SET FORTH IN THIS EULA AND ON THE CONDITION THAT LICENSEE ACCEPTS AND COMPLIES WITH THEM. BY CLICKING THE “ACCEPT” BUTTON and/or downloading and using the software, YOU (A) ACCEPT THIS EULA AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS; AND (B) REPRESENT AND WARRANT THAT: (I) YOU ARE OF LEGAL AGE TO ENTER INTO A BINDING AGREEMENT; AND (II) IF LICENSEE IS A COMPANY, GOVERNMENTAL ORGANISATION, OR OTHER LEGAL ENTITY, YOU HAVE THE RIGHT, POWER, AND AUTHORITY TO ENTER INTO THIS EULA ON BEHALF OF LICENSEE AND BIND LICENSEE TO ITS TERMS.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS EULA OR YOUR OR LICENSEE’S ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS EULA, NO LICENCE IS GRANTED (WHETHER EXPRESSLY, BY IMPLICATION, OR OTHERWISE) UNDER THIS EULA, AND THIS EULA EXPRESSLY EXCLUDES ANY RIGHT, CONCERNING ANY SOFTWARE THAT LICENSEE DID NOT ACQUIRE LAWFULLY OR THAT IS NOT A LEGITIMATE, AUTHORISED COPY OF KLANG’S SOFTWARE.
If You do not agree to the following terms, or do not fulfil the requirements set out in this EULA, no licence is granted to You by this EULA and You may not use, install or download the Software (and any copies of the Software that You do hold must be deleted or destroyed).
1. GRANT OF LICENCE.
In consideration of You paying any price charged for the Software or product sold by KLANG to You which contained the Software at point of sale (“Product”) and/or your use of any free Software and your compliance with these terms, KLANG grants to You the non-exclusive right to install and/or use the Software as specified in this EULA and in accordance with any documentation that accompanies the Software or Product online or in paper format (and which includes, without limitation, the terms and conditions upon which KLANG sold the Product to You) (“Documentation”) solely for Your personal use (if you are a Consumer as defined in clause 10.4 below) or for Licensee’s internal business purposes (if you are a Business Customer as defined in clause 6.1.6).
2. THIRD PARTY SOFTWARE AND OPEN SOURCE SOFTWARE.
2.1 Some or all of the Software may consist of third party applications and packages which may be proprietary and / or open source software. You are obliged to comply with any additional licensing terms related to such third party applications. To the extent that this EULA contains any provision(s) which are contradictory to the terms of those third party applications and packages, the terms of those third party licences shall apply to that Software as opposed to the terms of this EULA and the terms of this EULA shall not apply to them. Unless stated otherwise in the documentation that accompanies the Software or Product, KLANG does not provide any warranty, maintenance, technical or other support for third party applications and all warranties in the Software are disclaimed as set out in clause 11 below.
2.2 A list of the third party software, acknowledgement and licences for each Product can be found at https://www.klang.com/license as may be updated from time to time.
2.3 Certain software libraries and other third party software included with the Software are free software and licensed under the terms of open source licences. You may obtain a complete source code copy of such free software under the terms of the licence if applicable, without charge at https://www.klang.com/license.
2.4 To the extent that the Software links to any open source software libraries (“OSS Libraries”) that are provided to You with the Software, nothing in this EULA shall affect Your rights under the licenses on which the owner of intellectual property rights in the relevant OSS Libraries (“Third Party Licensor”) has licensed the OSS Libraries, details of which can be found at https://www.klang.com/license. To the extent that Third Party Licensors have licensed OSS Libraries on the terms of v2.1 or v3 of the Lesser General Public License issued by the Free Software Foundation (the “LGPL”), those OSS Libraries are licensed to You on the terms of the relevant LGPL and are referred to, in this clause 2.4 and in clause 6.1.5, as the LGPL Libraries. You may obtain a complete copy of the source code of the LPGL Libraries without charge at https://www.klang.com/license in order that You may modify the LGPL Libraries in accordance with the relevant LGPL, together with certain object code of the Software necessary to enable You to re-link any modified LGPL Library to the Software.
3. EXPORT/IMPORT RESTRICTIONS.
The Software, including technical data, may be subject to export and import control laws. You agree to comply with all such relevant laws and regulations and acknowledge that it is your responsibility to obtain all licenses to export, re-export, or import the Software. In particular, the Software may not be downloaded, or otherwise exported or re-exported (i) to any country to which relevant countries have embargoed goods (as such listing may be revised from time to time); or (ii) to anyone on any country’s or organization’s list of embargoed individuals and entities, such as the U.S. Treasury Department's list of Specially Designated Nationals (SDN) or the U.S. Commerce Department's Table of Denial Orders or similar relevant lists.
4. INTELLECTUAL PROPERTY RIGHTS.
KLANG reserves all rights not expressly granted to You in this EULA or third party licences associated with it. The Software is protected by copyright and other intellectual property laws and treaties. KLANG or its suppliers own or have the right to license the title, copyright, and all other intellectual property rights in the Software. The Software is licensed, not sold, to You by KLANG, and You shall have no rights in or to the Software other than the right to use it in accordance with the terms of this EULA.
5. ADDITIONAL SOFTWARE/SERVICES.
5.1 This EULA and any amendment or addendum to this EULA applies to any and all updates, supplements, or plug-in and / or add-on components of the Software that KLANG may provide to You, including in accordance with clauses 2.2 and 2.3, or make available to You, after the date You obtain your initial copy of the Software unless a further EULA is provided with these.
5.2 Unless KLANG explicitly grants You further licenses, any license keys, access codes or other content You purchase from KLANG or that KLANG provides or makes available to you (whether by electronic or physical means, and whether together with or separately from the Software) (i) may be installed and used on one Product only; and (ii) are confidential and personal to You. You agree to keep all such keys, codes and content confidential and not make copies or permit their use other than under the conditions permitted by this EULA.
6. LICENSEE'S UNDERTAKINGS
6.1 Except as expressly set out in this EULA or as permitted by any local law, you undertake:
6.1.1 not to (directly or indirectly) use the Software or Documentation beyond the scope of the licence granted under clause 1;
6.1.2 not to copy the Software or Documentation except where such copying is incidental to normal use of the Software or where it is necessary for the purpose of back-up or operational security;
6.1.3 not to translate, merge, adapt, vary or modify the Software or Documentation, assign the benefit or burden of this EULA in whole or in part, or allow the Software to become the subject of a charge, lien or encumbrance, except to the extent that by virtue of the German Urheberrechtsgesetz (Copyright Act) or other applicable copyright law, such actions can not be prohibited;
6.1.4 not to make alterations to, or modifications of, the whole or any part of the Software nor permit the Software or any part of it to be combined with, or become incorporated in, any other programs, unless authorised by us in writing;
6.1.5 not to disassemble, decompile, reverse engineer or create derivative works based on the whole, or any part, of the Software nor attempt to do any such things except to the extent that :
(i) by virtue of § 69e of the German Urheberrechsgesetz (Copyright Act) or other applicable copyright law, such actions cannot be prohibited because they are essential for the purpose of achieving interoperability of the Software with another software program, and provided that the information obtained by you during such activities:
(a) is used only for the purpose of achieving interoperability of the Software with another software program; and
(b) is not unnecessarily disclosed or communicated to any third party without our prior written consent; and
(c) is not used to create any software which is substantially similar to the Software; and
(ii) the Software links to LGPL Libraries and reverse engineering of the Software is essential for debugging any modifications You have made to the LGPL Libraries.
6.1.6 where You are acting in the course of Your trade, business, craft or profession (“Business Customer”), not to permit the Software to be accessed through an electronic network beyond your normal place of business;
6.1.7 to keep all copies of the Software secure and to maintain accurate and up-to-date records of the number and locations of all copies of the Software;
6.1.8 to supervise and control use of the Software and (where you are a Business Customer) ensure that your employees, representatives and customers use the Software in accordance with the terms of this EULA; and
6.1.9 to include our and our licensors’ copyright notices on all entire and partial copies you make of the Software or any third party software we supply on any medium, and not remove, delete, alter, or obscure any trade marks or any copyright or other intellectual property or proprietary rights notices provided on or with the Software or Documentation, including any copy thereof.
6.2 You must permit us and our representatives, at all reasonable times and on reasonable advance notice, to inspect and have access to any premises at which the Software or the Documentation is being kept or used, to the Products and other relevant computer equipment located there, and to any records kept pursuant to this EULA, for the purpose of ensuring that you are complying with the terms of this EULA.
7. UNAUTHORISED ACCESS AND MISUSE
7.1 You agree that you shall not engage in, authorise, enable, facilitate or permit any activity that may compromise the security, integrity, or availability of the Software or any of KLANG’s systems, networks, or services, including but not limited to hacking, unauthorised access, or the introduction of malicious software.
7.2 You agree that you shall not, and shall not authorise, enable, facilitate or permit any third party, to use any license key, access code or other content, not expressly sold or authorised by KLANG, to circumvent, or otherwise circumvent, any technical protection measures in or relating to the Software or the Product (including, but not limited to, measures protecting access to purchasable content such as plug-ins, add-ons and expansion packs).
7.3 You agree that you shall not, and shall not authorise, enable, facilitate or permit any third party to: (i) circumvent or attempt to circumvent any security or encryption features of or relating to the Software or the Product, or any of KLANG’s systems, networks or services; (ii) disrupt or interfere with the proper functioning of the Software, or KLANG’s systems, networks, or services; (iii) access (or attempt to access) KLANG’s data, accounts, systems or any features or capabilities of the Product and/or Software that you have not acquired lawfully or that you do not have express authorisation to access; or (iv) use the Software or any of KLANG’s systems, networks or services to transmit, distribute, or store any material that is unlawful, infringing, or harmful.
7.4 In the event of any suspected or actual unauthorised access or misuse by you, KLANG reserves the right to immediately suspend your access to and use of the Software and take any necessary legal or technical measures to prevent further violations.
8. RESALE AND SOFTWARE TRANSFER.
8.1 Software identified as "Not for Resale" or "NFR" may not be sold or otherwise transferred for value, or used for any purpose other than demonstration, test or evaluation.
8.2 Internal: You may transfer the Software to an alternative system. After the transfer, You must completely remove the Software from the former system.
8.3 Transfer to a third party: You may make a one-time permanent transfer of this EULA and the Software to another end user. If you do so (i) You may not retain any copy of the Software, (ii) the transfer must include all of the Software (including all component parts, the media and printed materials, any updates and, if applicable, a Certificate of Authenticity) and be subject to this EULA. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the Software must agree to be bound by this EULA and any amendment or addendum to this EULA.
9. TERMINATION.
Without prejudice to any other rights, KLANG may terminate this EULA if You fail to comply with any of the terms of this EULA. In such an event, all rights granted to You under this EULA shall cease, You must cease all activities authorised by this EULA and You must destroy all copies of the Software and all of its component parts within your control.
10. LIMITED WARRANTY & YOUR EXCLUSIVE REMEDY.
10.1 Subject to clauses 11.3 and 11.4, KLANG warrants that the Software will perform substantially in accordance with the KLANG materials that accompany the Software for a period of ninety (90) days from the date of receipt (“Limited Warranty”). If an implied warranty or condition is created by the laws of your territory that cannot be excluded, You are entitled to rely upon it, but only as to defects discovered during the period of the Limited Warranty (ninety days).
10.2 KLANG'S ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, UNDER THE LIMITED WARRANTY PROVIDED IN THIS CLAUSE, OR FOR ANY OTHER BREACH OF THIS EULA, OR FOR ANY OTHER LIABILITY RELATING TO THE SOFTWARE, SHALL BE (AT KLANG'S OPTION), (I) RETURN OF THE AMOUNT PAID (IF ANY) FOR THE SOFTWARE, OR (II) REPAIR OR REPLACEMENT OF THE SOFTWARE, TO THE EXTENT THAT IT DOES NOT MEET THE LIMITED WARRANTY.
10.3 You will receive the remedy elected by KLANG. You are responsible for any expenses You may incur. The Limited Warranty provided in this clause 10 is void if failure of the Software has resulted from accident, abuse, misapplication, abnormal use, a virus, or combination of the Product or Software with any other product or software. Any replacement Software will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, and KLANG will use reasonable efforts to provide your remedy within a reasonable time of your compliance with KLANG’s warranty remedy procedures.
10.4 Where You: (i) are acting outside the course of Your trade, business, craft or profession, and are using Products for Your domestic, private, and non-commercial use; and (ii) you have either paid KLANG for the Software or a Product for which you were obliged to download and/or install Software on the Product for its proper functioning (“Consumer”) the warranties and remedies in relation to the Software shall be those contained in the terms and conditions upon which KLANG sold the Products to You as a Consumer (“Consumer Terms of Sale”).
11. DISCLAIMERS.
11.1 The Limited Warranty is the only warranty made to You and is provided in lieu of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications.
11.2 Except for the Limited Warranty and to the maximum extent permitted by applicable law, KLANG and its suppliers provide the Software and support services (if any) "AS IS" and "WITH ALL FAULTS", and hereby disclaim all other warranties and conditions, whether express, implied or statutory, including, but not limited to, any (if any) implied warranties, duties or conditions of merchantability, of fitness for a particular purpose, of reliability or availability, of accuracy or completeness of responses, of results, of workmanlike effort, of lack of viruses, and of lack of negligence, all with regard to the Software, and the provision of or failure to provide support or other services, information, software, and related content through the Software or otherwise arising out of the use of the Software.
11.3 KLANG DOES NOT WARRANT THAT THE SOFTWARE IS FREE OF BUGS OR ERRORS, AND THE EXISTENCE OF SUCH WILL NOT RESULT IN KLANG (i) BEING IN BREACH OF THIS EULA OR (ii) INCURRING ANY LIABILITY.
11.4 SO FAR AS IS PERMITTED BY LAW, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON-INFRINGEMENT WITH REGARD TO THE SOFTWARE.
Where you are a Consumer and there is any conflict between the terms of this clause 11 and the Consumer Terms of Sale, or applicable comsumer protection law, the Consumer Terms of Sale/ consumer protection law shall apply.
12. LIMITATION OF LIABILITY.
12.1 To the maximum extent permitted by applicable law, and except as provided in any KLANG guarantee provided with the Software or Product and the Limited Warranty (above), KLANG and its suppliers shall not be liable for any damages whatsoever (including without limitation, damages for loss of data, loss of business profits or business opportunity, business interruption, loss of business information or other direct, indirect, consequential or pecuniary loss) arising out of the use or inability to use the Software, even if KLANG has been advised of the possibility of such damages.
12.2 WITHOUT PREJUDICE TO CLAUSE 10.2, IN ANY CASE KLANG'S ENTIRE LIABILITY UNDER ANY PROVISION OF THIS EULA SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE. THESE LIMITATIONS DO NOT APPLY TO ANY LIABILITIES THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAWS. SUBJECT TO THE FOREGOING, KLANG'S LIABILITY FOR INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS SHALL BE LIMITED TO BREACHES OF RIGHTS SUBSISTING IN GERMANY.
12.3 Where you are a Consumer and there is any conflict between the terms of this clause 12 and the Consumer Terms of Sale or applicable consumer protection law, the terms of the Consumer Terms of Sale/consumer protection law shall apply.
13. INDEMNIFICATION.
You agree to indemnify, defend, and hold harmless KLANG, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses arising out of or related to: (i) any unauthorised access to or misuse of the Software or KLANG’s systems, networks, or services by you or any third party; (ii) any breach of your obligations under this EULA concerning unauthorised access or misuse; (iii) any security incident caused or facilitated by your actions or omissions; or (iv) any third-party claims resulting from such activities.
Where you are a consumer, the relevant legal regulations apply.
14. COLLECTION AND USE OF INFORMATION.
14.1 When you activate and use the Software, KLANG may collect your name, email address, and other contact information that you choose to provide in the course of support and maintenance services. KLANG will safeguard and use this information in a manner consistent with the KLANG Privacy Policy – https://www.klang.com/privacy-policy/
14.2 You acknowledge that KLANG may, directly or indirectly through the services of third parties, collect and store information regarding use of the Software and about equipment on which the Software is installed or through which it otherwise is accessed and used, through the provision of maintenance and support services. You agree that KLANG may use such information for any purpose related to any use of the Software by You or on Your equipment, including but not limited to: (i) improving the performance of the Software or developing updates; and (ii) verifying Your compliance with the terms of this EULA and enforcing KLANG’s rights, including all intellectual property rights in and to the Software.
15. GENERAL.
15.1 Save where the Software forms part of a Product, this EULA (including any KLANG addendum or amendment to this EULA which is included with the Software and the licences referenced in clause 2) constitutes the entire agreement between You and KLANG relating to the Software and the support services (if any), and they supersede all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any KLANG policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall prevail over such conflicting provisions.
15.2 This EULA is binding on You and KLANG and on any respective successors and assigns.
15.3 KLANG may transfer, assign, charge, sub-contract or otherwise dispose of this EULA, or any of its rights or obligations arising under it, at any time.
15.4 If any provision of this EULA is held by a competent authority to be illegal, invalid, void or unenforceable under the laws of any jurisdiction, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
15.5 If KLANG fails, at any time during the term of this EULA to insist upon strict performance of any of your obligations under this EULA, or if it fails to exercise any of the rights or remedies to which it is entitled under this EULA, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations. A waiver by KLANG of any default shall not constitute a waiver of any subsequent default. No waiver by KLANG of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
15.6 KLANG will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under this EULA that are caused by an event outside of its reasonable control.
15.7 All notices given by You to KLANG must be given to KLANG at KLANG:technologies GmbH, Wespienstr. 8-10, 52062 Aachen, Germany. KLANG may give notice to You at your most recent address (be it physical or e-mail) known to KLANG, and/or through a notice posted on KLANG's then website. Notice will be deemed received and properly served 24 hours after an e-mail is sent, 24 hours after posting on KLANG's website, or three days after the date of posting of any letter.
15.8 This license shall be governed and construed in accordance with the laws of Germany excluding its conflict of law provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG). Any dispute arising from or related to this EULA shall be subject to the jurisdiction of the courts of Aachen, Germany. Where You use the Software outside of Germany, the local law may impose greater restrictions on You that You must comply with.
16. YOUR ACKNOWLEDGMENT.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS EULA, UNDERSTAND IT, AND AGREE BY USING THE SOFTWARE TO BE BOUND BY ITS TERMS.
Should you have any questions concerning this EULA, please contact:
info@klang.com
or
KLANG:technologies GmbH
Wespienstr. 8-10
52062 Aachen
Germany
Phone: +49 241 89030120
GENERAL EULA
General EULA
Version 2.0, effective 4 September 2026
Please read and make sure you understand this End User Licence Agreement before you download and install any software from this website or use any goods sold to you by us which contain software.
KLANG END USER LICENCE AGREEMENT
IMPORTANT- PLEASE READ CAREFULLY: THIS END-USER LICENCE AGREEMENT ("EULA") IS A LEGAL AGREEMENT BETWEEN THE PERSON OR ENTITY WHO PURCHASED THE PRODUCT OR SOFTWARE (“LICENSEE” OR “YOU”) AND KLANG:TECHNOLOGIES GmbH OF WESPIENSTR. 8-10, 52062 AACHEN, GERMANY ("KLANG") FOR THE KLANG SOFTWARE THAT ACCOMPANIES THIS EULA, WHICH INCLUDES COMPUTER SOFTWARE/ FIRMWARE WHICH MAY ALSO INCLUDE ASSOCIATED MEDIA, PRINTED MATERIALS, "ONLINE" OR ELECTRONIC DOCUMENTATION, AND INTERNET-BASED SERVICES AND DOWNLOADED SOFTWARE AND ANY UPDATES ("SOFTWARE"). AN AMENDMENT OR ADDENDUM TO THIS EULA MAY ACCOMPANY THE SOFTWARE.
KLANG PROVIDES THE SOFTWARE SOLELY ON THE TERMS AND CONDITIONS SET FORTH IN THIS EULA AND ON THE CONDITION THAT LICENSEE ACCEPTS AND COMPLIES WITH THEM. BY CLICKING THE “ACCEPT” BUTTON and/or downloading and using the software, YOU (A) ACCEPT THIS EULA AND AGREE THAT YOU ARE LEGALLY BOUND BY ITS TERMS; AND (B) REPRESENT AND WARRANT THAT: (I) YOU ARE OF LEGAL AGE TO ENTER INTO A BINDING AGREEMENT; AND (II) IF LICENSEE IS A COMPANY, GOVERNMENTAL ORGANISATION, OR OTHER LEGAL ENTITY, YOU HAVE THE RIGHT, POWER, AND AUTHORITY TO ENTER INTO THIS EULA ON BEHALF OF LICENSEE AND BIND LICENSEE TO ITS TERMS.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS EULA OR YOUR OR LICENSEE’S ACCEPTANCE OF THE TERMS AND CONDITIONS OF THIS EULA, NO LICENCE IS GRANTED (WHETHER EXPRESSLY, BY IMPLICATION, OR OTHERWISE) UNDER THIS EULA, AND THIS EULA EXPRESSLY EXCLUDES ANY RIGHT, CONCERNING ANY SOFTWARE THAT LICENSEE DID NOT ACQUIRE LAWFULLY OR THAT IS NOT A LEGITIMATE, AUTHORISED COPY OF KLANG’S SOFTWARE.
If You do not agree to the following terms, or do not fulfil the requirements set out in this EULA, no licence is granted to You by this EULA and You may not use, install or download the Software (and any copies of the Software that You do hold must be deleted or destroyed).
1. GRANT OF LICENCE.
In consideration of You paying any price charged for the Software or product sold by KLANG to You which contained the Software at point of sale (“Product”) and/or your use of any free Software and your compliance with these terms, KLANG grants to You the non-exclusive right to install and/or use the Software as specified in this EULA and in accordance with any documentation that accompanies the Software or Product online or in paper format (and which includes, without limitation, the terms and conditions upon which KLANG sold the Product to You) (“Documentation”) solely for Your personal use (if you are a Consumer as defined in clause 10.4 below) or for Licensee’s internal business purposes (if you are a Business Customer as defined in clause 6.1.6).
2. THIRD PARTY SOFTWARE AND OPEN SOURCE SOFTWARE.
2.1 Some or all of the Software may consist of third party applications and packages which may be proprietary and / or open source software. You are obliged to comply with any additional licensing terms related to such third party applications. To the extent that this EULA contains any provision(s) which are contradictory to the terms of those third party applications and packages, the terms of those third party licences shall apply to that Software as opposed to the terms of this EULA and the terms of this EULA shall not apply to them. Unless stated otherwise in the documentation that accompanies the Software or Product, KLANG does not provide any warranty, maintenance, technical or other support for third party applications and all warranties in the Software are disclaimed as set out in clause 11 below.
2.2 A list of the third party software, acknowledgement and licences for each Product can be found at https://www.klang.com/license as may be updated from time to time.
2.3 Certain software libraries and other third party software included with the Software are free software and licensed under the terms of open source licences. You may obtain a complete source code copy of such free software under the terms of the licence if applicable, without charge at https://www.klang.com/license.
2.4 To the extent that the Software links to any open source software libraries (“OSS Libraries”) that are provided to You with the Software, nothing in this EULA shall affect Your rights under the licenses on which the owner of intellectual property rights in the relevant OSS Libraries (“Third Party Licensor”) has licensed the OSS Libraries, details of which can be found at https://www.klang.com/license. To the extent that Third Party Licensors have licensed OSS Libraries on the terms of v2.1 or v3 of the Lesser General Public License issued by the Free Software Foundation (the “LGPL”), those OSS Libraries are licensed to You on the terms of the relevant LGPL and are referred to, in this clause 2.4 and in clause 6.1.5, as the LGPL Libraries. You may obtain a complete copy of the source code of the LPGL Libraries without charge at https://www.klang.com/license in order that You may modify the LGPL Libraries in accordance with the relevant LGPL, together with certain object code of the Software necessary to enable You to re-link any modified LGPL Library to the Software.
3. EXPORT/IMPORT RESTRICTIONS.
The Software, including technical data, may be subject to export and import control laws. You agree to comply with all such relevant laws and regulations and acknowledge that it is your responsibility to obtain all licenses to export, re-export, or import the Software. In particular, the Software may not be downloaded, or otherwise exported or re-exported (i) to any country to which relevant countries have embargoed goods (as such listing may be revised from time to time); or (ii) to anyone on any country’s or organization’s list of embargoed individuals and entities, such as the U.S. Treasury Department's list of Specially Designated Nationals (SDN) or the U.S. Commerce Department's Table of Denial Orders or similar relevant lists.
4. INTELLECTUAL PROPERTY RIGHTS.
KLANG reserves all rights not expressly granted to You in this EULA or third party licences associated with it. The Software is protected by copyright and other intellectual property laws and treaties. KLANG or its suppliers own or have the right to license the title, copyright, and all other intellectual property rights in the Software. The Software is licensed, not sold, to You by KLANG, and You shall have no rights in or to the Software other than the right to use it in accordance with the terms of this EULA.
5. ADDITIONAL SOFTWARE/SERVICES.
5.1 This EULA and any amendment or addendum to this EULA applies to any and all updates, supplements, or plug-in and / or add-on components of the Software that KLANG may provide to You, including in accordance with clauses 2.2 and 2.3, or make available to You, after the date You obtain your initial copy of the Software unless a further EULA is provided with these.
5.2 Unless KLANG explicitly grants You further licenses, any license keys, access codes or other content You purchase from KLANG or that KLANG provides or makes available to you (whether by electronic or physical means, and whether together with or separately from the Software) (i) may be installed and used on one Product only; and (ii) are confidential and personal to You. You agree to keep all such keys, codes and content confidential and not make copies or permit their use other than under the conditions permitted by this EULA.
6. LICENSEE'S UNDERTAKINGS
6.1 Except as expressly set out in this EULA or as permitted by any local law, you undertake:
6.1.1 not to (directly or indirectly) use the Software or Documentation beyond the scope of the licence granted under clause 1;
6.1.2 not to copy the Software or Documentation except where such copying is incidental to normal use of the Software or where it is necessary for the purpose of back-up or operational security;
6.1.3 not to translate, merge, adapt, vary or modify the Software or Documentation, assign the benefit or burden of this EULA in whole or in part, or allow the Software to become the subject of a charge, lien or encumbrance, except to the extent that by virtue of the German Urheberrechtsgesetz (Copyright Act) or other applicable copyright law, such actions can not be prohibited;
6.1.4 not to make alterations to, or modifications of, the whole or any part of the Software nor permit the Software or any part of it to be combined with, or become incorporated in, any other programs, unless authorised by us in writing;
6.1.5 not to disassemble, decompile, reverse engineer or create derivative works based on the whole, or any part, of the Software nor attempt to do any such things except to the extent that :
(i) by virtue of § 69e of the German Urheberrechsgesetz (Copyright Act) or other applicable copyright law, such actions cannot be prohibited because they are essential for the purpose of achieving interoperability of the Software with another software program, and provided that the information obtained by you during such activities:
(a) is used only for the purpose of achieving interoperability of the Software with another software program; and
(b) is not unnecessarily disclosed or communicated to any third party without our prior written consent; and
(c) is not used to create any software which is substantially similar to the Software; and
(ii) the Software links to LGPL Libraries and reverse engineering of the Software is essential for debugging any modifications You have made to the LGPL Libraries.
6.1.6 where You are acting in the course of Your trade, business, craft or profession (“Business Customer”), not to permit the Software to be accessed through an electronic network beyond your normal place of business;
6.1.7 to keep all copies of the Software secure and to maintain accurate and up-to-date records of the number and locations of all copies of the Software;
6.1.8 to supervise and control use of the Software and (where you are a Business Customer) ensure that your employees, representatives and customers use the Software in accordance with the terms of this EULA; and
6.1.9 to include our and our licensors’ copyright notices on all entire and partial copies you make of the Software or any third party software we supply on any medium, and not remove, delete, alter, or obscure any trade marks or any copyright or other intellectual property or proprietary rights notices provided on or with the Software or Documentation, including any copy thereof.
6.2 You must permit us and our representatives, at all reasonable times and on reasonable advance notice, to inspect and have access to any premises at which the Software or the Documentation is being kept or used, to the Products and other relevant computer equipment located there, and to any records kept pursuant to this EULA, for the purpose of ensuring that you are complying with the terms of this EULA.
7. UNAUTHORISED ACCESS AND MISUSE
7.1 You agree that you shall not engage in, authorise, enable, facilitate or permit any activity that may compromise the security, integrity, or availability of the Software or any of KLANG’s systems, networks, or services, including but not limited to hacking, unauthorised access, or the introduction of malicious software.
7.2 You agree that you shall not, and shall not authorise, enable, facilitate or permit any third party, to use any license key, access code or other content, not expressly sold or authorised by KLANG, to circumvent, or otherwise circumvent, any technical protection measures in or relating to the Software or the Product (including, but not limited to, measures protecting access to purchasable content such as plug-ins, add-ons and expansion packs).
7.3 You agree that you shall not, and shall not authorise, enable, facilitate or permit any third party to: (i) circumvent or attempt to circumvent any security or encryption features of or relating to the Software or the Product, or any of KLANG’s systems, networks or services; (ii) disrupt or interfere with the proper functioning of the Software, or KLANG’s systems, networks, or services; (iii) access (or attempt to access) KLANG’s data, accounts, systems or any features or capabilities of the Product and/or Software that you have not acquired lawfully or that you do not have express authorisation to access; or (iv) use the Software or any of KLANG’s systems, networks or services to transmit, distribute, or store any material that is unlawful, infringing, or harmful.
7.4 In the event of any suspected or actual unauthorised access or misuse by you, KLANG reserves the right to immediately suspend your access to and use of the Software and take any necessary legal or technical measures to prevent further violations.
8. RESALE AND SOFTWARE TRANSFER.
8.1 Software identified as "Not for Resale" or "NFR" may not be sold or otherwise transferred for value, or used for any purpose other than demonstration, test or evaluation.
8.2 Internal: You may transfer the Software to an alternative system. After the transfer, You must completely remove the Software from the former system.
8.3 Transfer to a third party: You may make a one-time permanent transfer of this EULA and the Software to another end user. If you do so (i) You may not retain any copy of the Software, (ii) the transfer must include all of the Software (including all component parts, the media and printed materials, any updates and, if applicable, a Certificate of Authenticity) and be subject to this EULA. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the Software must agree to be bound by this EULA and any amendment or addendum to this EULA.
9. TERMINATION.
Without prejudice to any other rights, KLANG may terminate this EULA if You fail to comply with any of the terms of this EULA. In such an event, all rights granted to You under this EULA shall cease, You must cease all activities authorised by this EULA and You must destroy all copies of the Software and all of its component parts within your control.
10. LIMITED WARRANTY & YOUR EXCLUSIVE REMEDY.
10.1 Subject to clauses 11.3 and 11.4, KLANG warrants that the Software will perform substantially in accordance with the KLANG materials that accompany the Software for a period of ninety (90) days from the date of receipt (“Limited Warranty”). If an implied warranty or condition is created by the laws of your territory that cannot be excluded, You are entitled to rely upon it, but only as to defects discovered during the period of the Limited Warranty (ninety days).
10.2 KLANG'S ENTIRE LIABILITY, AND YOUR EXCLUSIVE REMEDY, UNDER THE LIMITED WARRANTY PROVIDED IN THIS CLAUSE, OR FOR ANY OTHER BREACH OF THIS EULA, OR FOR ANY OTHER LIABILITY RELATING TO THE SOFTWARE, SHALL BE (AT KLANG'S OPTION), (I) RETURN OF THE AMOUNT PAID (IF ANY) FOR THE SOFTWARE, OR (II) REPAIR OR REPLACEMENT OF THE SOFTWARE, TO THE EXTENT THAT IT DOES NOT MEET THE LIMITED WARRANTY.
10.3 You will receive the remedy elected by KLANG. You are responsible for any expenses You may incur. The Limited Warranty provided in this clause 10 is void if failure of the Software has resulted from accident, abuse, misapplication, abnormal use, a virus, or combination of the Product or Software with any other product or software. Any replacement Software will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, and KLANG will use reasonable efforts to provide your remedy within a reasonable time of your compliance with KLANG’s warranty remedy procedures.
10.4 Where You: (i) are acting outside the course of Your trade, business, craft or profession, and are using Products for Your domestic, private, and non-commercial use; and (ii) you have either paid KLANG for the Software or a Product for which you were obliged to download and/or install Software on the Product for its proper functioning (“Consumer”) the warranties and remedies in relation to the Software shall be those contained in the terms and conditions upon which KLANG sold the Products to You as a Consumer (“Consumer Terms of Sale”).
11. DISCLAIMERS.
11.1 The Limited Warranty is the only warranty made to You and is provided in lieu of any other express warranties or similar obligations (if any) created by any advertising, documentation, packaging, or other communications.
11.2 Except for the Limited Warranty and to the maximum extent permitted by applicable law, KLANG and its suppliers provide the Software and support services (if any) "AS IS" and "WITH ALL FAULTS", and hereby disclaim all other warranties and conditions, whether express, implied or statutory, including, but not limited to, any (if any) implied warranties, duties or conditions of merchantability, of fitness for a particular purpose, of reliability or availability, of accuracy or completeness of responses, of results, of workmanlike effort, of lack of viruses, and of lack of negligence, all with regard to the Software, and the provision of or failure to provide support or other services, information, software, and related content through the Software or otherwise arising out of the use of the Software.
11.3 KLANG DOES NOT WARRANT THAT THE SOFTWARE IS FREE OF BUGS OR ERRORS, AND THE EXISTENCE OF SUCH WILL NOT RESULT IN KLANG (i) BEING IN BREACH OF THIS EULA OR (ii) INCURRING ANY LIABILITY.
11.4 SO FAR AS IS PERMITTED BY LAW, THERE IS NO WARRANTY OR CONDITION OF TITLE, QUIET ENJOYMENT, QUIET POSSESSION, CORRESPONDENCE TO DESCRIPTION OR NON-INFRINGEMENT WITH REGARD TO THE SOFTWARE.
Where you are a Consumer and there is any conflict between the terms of this clause 11 and the Consumer Terms of Sale, or applicable comsumer protection law, the Consumer Terms of Sale/ consumer protection law shall apply.
12. LIMITATION OF LIABILITY.
12.1 To the maximum extent permitted by applicable law, and except as provided in any KLANG guarantee provided with the Software or Product and the Limited Warranty (above), KLANG and its suppliers shall not be liable for any damages whatsoever (including without limitation, damages for loss of data, loss of business profits or business opportunity, business interruption, loss of business information or other direct, indirect, consequential or pecuniary loss) arising out of the use or inability to use the Software, even if KLANG has been advised of the possibility of such damages.
12.2 WITHOUT PREJUDICE TO CLAUSE 10.2, IN ANY CASE KLANG'S ENTIRE LIABILITY UNDER ANY PROVISION OF THIS EULA SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU FOR THE SOFTWARE. THESE LIMITATIONS DO NOT APPLY TO ANY LIABILITIES THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAWS. SUBJECT TO THE FOREGOING, KLANG'S LIABILITY FOR INFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS SHALL BE LIMITED TO BREACHES OF RIGHTS SUBSISTING IN GERMANY.
12.3 Where you are a Consumer and there is any conflict between the terms of this clause 12 and the Consumer Terms of Sale or applicable consumer protection law, the terms of the Consumer Terms of Sale/consumer protection law shall apply.
13. INDEMNIFICATION.
You agree to indemnify, defend, and hold harmless KLANG, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses arising out of or related to: (i) any unauthorised access to or misuse of the Software or KLANG’s systems, networks, or services by you or any third party; (ii) any breach of your obligations under this EULA concerning unauthorised access or misuse; (iii) any security incident caused or facilitated by your actions or omissions; or (iv) any third-party claims resulting from such activities.
Where you are a consumer, the relevant legal regulations apply.
14. COLLECTION AND USE OF INFORMATION.
14.1 When you activate and use the Software, KLANG may collect your name, email address, and other contact information that you choose to provide in the course of support and maintenance services. KLANG will safeguard and use this information in a manner consistent with the KLANG Privacy Policy – https://www.klang.com/privacy-policy/
14.2 You acknowledge that KLANG may, directly or indirectly through the services of third parties, collect and store information regarding use of the Software and about equipment on which the Software is installed or through which it otherwise is accessed and used, through the provision of maintenance and support services. You agree that KLANG may use such information for any purpose related to any use of the Software by You or on Your equipment, including but not limited to: (i) improving the performance of the Software or developing updates; and (ii) verifying Your compliance with the terms of this EULA and enforcing KLANG’s rights, including all intellectual property rights in and to the Software.
15. GENERAL.
15.1 Save where the Software forms part of a Product, this EULA (including any KLANG addendum or amendment to this EULA which is included with the Software and the licences referenced in clause 2) constitutes the entire agreement between You and KLANG relating to the Software and the support services (if any), and they supersede all prior or contemporaneous oral or written communications, proposals and representations with respect to the Software or any other subject matter covered by this EULA. To the extent the terms of any KLANG policies or programs for support services conflict with the terms of this EULA, the terms of this EULA shall prevail over such conflicting provisions.
15.2 This EULA is binding on You and KLANG and on any respective successors and assigns.
15.3 KLANG may transfer, assign, charge, sub-contract or otherwise dispose of this EULA, or any of its rights or obligations arising under it, at any time.
15.4 If any provision of this EULA is held by a competent authority to be illegal, invalid, void or unenforceable under the laws of any jurisdiction, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
15.5 If KLANG fails, at any time during the term of this EULA to insist upon strict performance of any of your obligations under this EULA, or if it fails to exercise any of the rights or remedies to which it is entitled under this EULA, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations. A waiver by KLANG of any default shall not constitute a waiver of any subsequent default. No waiver by KLANG of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
15.6 KLANG will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under this EULA that are caused by an event outside of its reasonable control.
15.7 All notices given by You to KLANG must be given to KLANG at KLANG:technologies GmbH, Wespienstr. 8-10, 52062 Aachen, Germany. KLANG may give notice to You at your most recent address (be it physical or e-mail) known to KLANG, and/or through a notice posted on KLANG's then website. Notice will be deemed received and properly served 24 hours after an e-mail is sent, 24 hours after posting on KLANG's website, or three days after the date of posting of any letter.
15.8 This license shall be governed and construed in accordance with the laws of Germany excluding its conflict of law provisions and the United Nations Convention on Contracts for the International Sale of Goods (CISG). Any dispute arising from or related to this EULA shall be subject to the jurisdiction of the courts of Aachen, Germany. Where You use the Software outside of Germany, the local law may impose greater restrictions on You that You must comply with.
16. YOUR ACKNOWLEDGMENT.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS EULA, UNDERSTAND IT, AND AGREE BY USING THE SOFTWARE TO BE BOUND BY ITS TERMS.
Should you have any questions concerning this EULA, please contact:
info@klang.com
or
KLANG:technologies GmbH
Wespienstr. 8-10
52062 Aachen
Germany
Phone: +49 241 89030120
Open KLANG:app and go to CONFIG > CONNECT and choose your device.
Step 3 | System Setup
Make sure you are in Admin mode. Click and hold CONFIG for 3 seconds and select Admin.
- Go to
CONFIG > SYSTEMto specify your sampling rate (SINGLE 48kHz or DOUBLE 96kHz). Regardless of these settings, KLANG:konductor provides 16 mixes of 128 mono input channels each. - To apply these changes, click on
RESTART.
Step 4 | IO & Routing
Install required DMI cards, e.g. Dante, MADI or Optocore. Here is a list of supported DMI cards.
Go to CONFIG > ROUTING and check routings TO: and FROM: 3Diem. Set clock source or apply different routing choices e.g. to convert between DMI cards or to the CUE output.
Step 5 | Phones & Cue
- Activate Engineer
CUEvia front touch display or KLANG:app - Select a mix to be cued. Per default the
CUEoutput is routed to the headphone amp. Otherwise, check and set routing as described in STEP 4. - Connect In-Ears or Headphones to the front.
- Adjust volume with the volume control knob. Push to extend or retract.
Step 6 | Enjoy Immersive In-Ear Mixing
- Go to
CONFIG > CHANNELSand set colors, icons and edit channel names. Assign to individual groups. - Create immersive in-ear mixes using
STAGEandFADERS.
:kontroller LINK
For Control:
Connect a :kontroller to the front port and assign a :konductor mix to the :kontroller.
For Audio:
Install a DMI-DANTE or DMI-DANTE64@96 into your :konductor. Then connect its primary Dante port to the :konductor’s LINK port.
If you need Control and Dante to remain two separate networks, see the VLAN in-depth guide for more information:
Learn how to setup Dante Follow here:
Technical Info
Warnings & Precautions
- To reduce the danger of electrical shock, DO NOT remove covers. There are no user serviceable parts inside KLANG products. Please refer all servicing to qualified service personnel. DO NOT handle the power cord with wet or moist hands! Class I device: Connect only to main socket outlets with protective earth. Unplug main power cord to ensure an all-pole disconnection. Keep main power socket easily accessible at all times.
- DO NOT expose this device to rain, water or other types of liquid or moisture (incl. splashing or dripping, dew or fog). Never place objects filled with liquids, such as vases, bottles or glasses on or near the device.
- Operating Temperature: 0 °C to 50 °C (32 °F to 122 °F). Avoid exposing this device to sources of heat.
- Using any audio system at high volume levels can cause permanent damage to your hearing. Set your system volume as low as possible. Avoid prolonged exposure to excessive sound pressure levels.
Compliance
This device has been tested and found to comply with the requirements defined in: EN55103-1:2009, EN 55103-2: 2009, EN 55022:2006/CISPR 22:1997, CAN/CSA-CEI/IEC CISPR 22:02 and FCC 47 CFR, Part 15.
Safety
EN 60065, 7th Edition, Rev.: 09/21/2012; CAN/CSAC22.2 No. 60065:03 (R2012). RoHS Compliant and Pb-Free.
WEEE – Recycling
According to RL2002/96/EG (WEEE – Directive on Waste Electrical and Electronic Equipment) electronic equipment has to be recycled and does not belong in the standard waste. If you are unsure how to recycle this product please contact us and we will recycle the device for you.
FAQ
:konductor
How to separate Dante and Control with VLANs?
Learn how to separate KLANG control from Dante for 1st and 2nd generation KLANG products: VLANs on KLANG Processors | Overview
Learn how to configure the internal network switch of KLANG:vokal, KLANG:konductor and how to integrate KLANG:kontroller in a setup with separate Control and Dante networks/VLANs: Expert Network Settings & VLANs
Learn about how to configure the Dante Switch Configuration on KLANG:fabrik and KLANG:vier: VLANs /Dante switch configuration for KLANG:fabrik / KLANG:vier
Learn how to separate KLANG control from DiGiCo/Waves network here.
How many KLANG devices can be connected?
Depending on your input channel requirements and the number of mixes required, more than one KLANG device can be connected to the same control network. Input channels arriving on KLANG:fabrik e.g. via MADI, can be routed to other KLANG:fabrik and KLANG:vier (48kHz only). Dante input channels can be routed to as many receiving devices as needed. Depending on the network load Dante Multicast flows have to be used and managed, switches with proper IGMP snooping and QoS configuration should be used.
Most KLANG immersive processors can be configured to work in a cascade of units.
There is no limit other than your network limitation as to how many KLANG:fabrik and KLANG:vier can be added to your network. KLANG:app will show each KLANG device available on your network.
How many :apps can be connected to KLANG immersive processors?
Our products are designed and tested to be used with at least one :app or :kontroller per mix, plus two :apps for engineers. In most cases, it is possible to use even more apps; there is no fixed limit.
How do I back up all settings and collect log files from my KLANG system?
To back up all internal settings, show files (.KLANGshow), mix presets (.kup) and log files from every KLANG device and connected KLANG:app instance:
1. Open KLANG:app
2. Go to CONFIG > INFO > Collect All Logs
3. Wait until the button turns green
4. Click Save Logs as ZIP
5. Send the ZIP file to KLANG support if needed
This creates a full backup and troubleshooting package for your entire system.
Which file holds what (show file, snapshot, mix preset) and where each one is stored: Show Files, Snapshots & Mix Presets.
How do I protect mixes with a password?
It is now possible to enter a KOS Login Password. Users need to know this password to connect to the processor in Show or Admin mode. Follow this link for more details.
Can I protect channels from changes?
Yes, channels can be hidden in KLANG:app running musician or personal mode and on :kontrollers, and therefore be protected from changes. Follow this link for more details.
What’s the difference between 1st and 2nd generation KLANG devices?
The first two KLANG processors, namely :fabrik and :vier used the same hardware platform. These are the first generation (1st gen) KLANG processors and they both use the same KOS update files.
All processors developed after – :vokal, :vokal+, :konductor, DMI-KLANG – use a different hardware platform and are therefore called second generation (2nd gen) KLANG processors. The KLANG:kontroller is based on the same platform and uses the exact same KOS update files. The KOS firmware files for the 2nd generation processors are the same.
KLANG:quelle XDM uses a completely different firmware and hence update files.
KLANG:app has a built-in update system for Over-the-Air updates. It automatically downloads the correct firmware files from the internet and installs it on the device.
Both generations are compatible with the same KLANG:app and Show files can be exchanged between 1st and 2nd generation processors as well.
How do I cascade KLANG processors for more mixes?
Multiple KLANG immersive processors can be linked in KLANG:app to act as a single unit. This cascade of units will be defined by the unit name followed by an alphabetically sorted index in braces ().
While it is possible to cascade different types of processors, this feature is intended to be used with the same type of processor, e.g. cascade two :vokal devices.
Follow this link for more details.
Can I change the panning laws?
With KOS 5.4 it became possible to change the stereo panning laws on 2nd Generation KLANG processors.
The panning law used before KOS 5.4 is KLANG1. Along with the auto mapping feature for the DiGiCo console integration, the panning types D1 and D2 are introduced, these are identical to the type 1 and type 2 panning laws on a DiGiCo. By creating a new KLANG show file from scratch (Load default/defaultOff) panning law D1 is used. Mixes created on a DiGiCo with panning law type 1 while therefore sound identical when imported to as a starting point to KLANG.
The STEREOK3 panning laws are pseudo binaural pannings with different head geometries. Use these panning laws when some signals need to remain in Stereo (e.g. because less coloration is required) and still get improved sound transparency.
Set Stereo Panning Law is stored in a KLANG show file and will be recalled when loading a show file. It affects all mixes.
How do I change mixing parameters for many channels or mixes at the same time?
You can set values for specific parameters for channels in all mixes. Follow this link for more details.
How can I transfer settings from one processor to another?
It depends on what you want to move:
- Mixes, channels, groups and snapshots travel in a show file (
.KLANGshow):CONFIG > PRESET, select the show,Transferto KLANG:app, then transfer it to the other processor andLoadit. Show files work across all KLANG processor types. See Moving files around. - Audio routing and clock source are loaded with the show file only when you hold
Loadand chooseLOAD w/ Routing, and only between units of the same type. See Loading the routing with a show file. - Network, name and all other device settings are restored from a settings backup: see Backup & Restore Settings.
Do I need a WiFi router? Which kind is best?
You only need a WiFi router if you want to connect KLANG:app on smartphones or tablets, e.g. for personal mixing or for a monitor engineer when working on the stage.
A hardwired ethernet connection is always the best choice for critical communication links, e.g. when running the DiGiCo console integration. We recommend to use a hardwired ethernet connect whenever possible, especially for laptops or computers with an ethernet port.
There are two different frequency bands for WiFi – 2.4 GHz and 5 GHz. We recommend to use dual band WiFi routers or Access Points. The 2.4 GHz band might get very busy or noisy when several mobile devices are around. The 5 GHz band tends to be the better choice. In many systems it is possible to define unique SSID to the 2.4 and 5 GHz bands, so it is easy to see on a mobile device on which band you are working on. Modern mesh routers are more intelligent and tend to provide the best performance in all situations.
What kind of network switches work with Dante?
In general, managed switches with deactivated EEE are preferable and work best with Dante networks.
Visit our Quick start guide on Network switches to find the features you need.
How can I update DMI expansion cards?
Login with KLANG:app to your :konductor. Go to CONFIG > INFO > SET > Update DMI cards.
The DMI card firmwares are included in the KLANG Operating System (KOS). A KOS Update might offer new firmwares, but they will never be installed automatically. Head to CONFIG > INFO to check if a new firmware is available for your DMI cards.
Find out more in our detailed guide on DMI-Card Updates & Settings.
Which DMI expansion cards are supported in :konductor?
The KLANG Operating System (KOS) on :konductor officially supports the following DMI expansion cards:
- DMI-DANTE
- DMI-DANTE64@96
- DMI-MADI
- DMI-OPTO
- DMI-DAC
What is KLANG’s software update release and product support philosophy?
KLANG products are designed to be used for long periods of time and our philosophy will always be to try our best to offer support for as long as it is needed. However, this might become limited for various reasons, for example where we are depending on third party component suppliers, soft- and hardware developers etc. Our legacy products KLANG:fabrik (introduced in 2014), KLANG:vier and KLANG:quelle 19” are still receiving updates today, following this philosophy.
KLANG does not rely on rigidly fixed software update cycles (e.g. once or twice a year). Instead, we aim to constantly maintain and improve the user experience, especially by releasing KLANG:app improvements to react to changes in smartphone or computer operating system updates as soon as possible.
How can I store and recall presets, show files or mixes?
KLANG has three ways to save your mixing work. Which one you need depends on the question:
Where are my files stored: on the processor, in KLANG:app or on the :kontroller?
Show files (.KLANGshow) live on the processor, on a USB stick plugged into the processor, and as a copy in KLANG:app. Mix presets (.kup) live in KLANG:app or on the KLANG:kontroller you are connected to, never on a processor. Snapshots are not files: they are part of the show file. Where your files are stored
What is the difference between a show file and a snapshot?
A show file holds everything on the processor: all mixes, all channels with names, icons, colours and groups, and all snapshots. A snapshot is one mixing state inside the show file (positions, levels, mute, solo, mix volume) and recalls instantly. Snapshots are saved with the show file, so save the show after changing snapshots. Snapshots
What is a mix preset (.kup) and how does it differ from a show file?
A mix preset is a single mix as a file, for a musician who takes their own mix from one processor to the next. It contains that mix with all its channel settings, but no other mixes, no routing and no output assignment. Mix presets
What exactly is saved in each of them?
The explainer lists the content of a show file, a snapshot and a mix preset side by side, including what a snapshot deliberately does not change (channel names, icons, colours, groups, the mix EQ, the routing). Show files
Can I load the routing with a show file?
Yes. A plain Load does not touch the routing. Hold Load for more than two seconds and choose LOAD w/ Routing; use it only between units of the same type. Loading the routing with a show file
To back up show files or move them to another processor: CONFIG > PRESET, select the show in the SHOWS list and press Transfer. Show files work across all KLANG processors. Moving files around and the button reference on CONFIG > PRESET.
How can I listen or CUE into mixes?
All KLANG immersive processors allow for CUEing into all available mixes. This is particularly helpful for monitor engineers who constantly need to switch between mixes. Details on the CUE functionality can be found here.
How can I learn more about mixing best practices?
Find information on immersive in-ear mixing tips here.
How can I update the KLANG Operating System (KOS) / Firmware / Software?
Follow this step-by-step guide for your product here…
Which Sampling Rates are supported?
KLANG:vier can receive (Dante and ADAT comp.) and transmit (Dante) audio with 44.1 and 48kHz.
KLANG:fabrik can receive and transmit digitial audio (Dante, MADI, ADAT comp.) with single speed sampling rates 44.1/48kHz and double speed sampling rates 88.2/96kHz. At double speed, ADAT comp. inputs and outputs use SMUX format. MADI input can receive 28/32channel with high frame rate and SMUX. Transmit is always high frame rate with 32 channels.
KLANG:quelle can receive Dante audio with 44.1/48kHz, 88.2/96kHz and 176.4/192kHz.
KLANG:vokal, DMI-KLANG, :kontroller and :konductor can work with 48kHz and 96kHz and offer the exact same channel count / mix count with both sample rates.
What is a mix or an output? Is it mono or stereo?
A mix (or :output as labelled on the back of e.g. KLANG:fabrik) always refers to stereo pair of output channels. In order for the 3D processing to work, the connection between our immersive KLANG in-ear mixing processor and the in-ears / headphones has to be stereo as well.
How do I change to Admin, Show, Personal or Musician user mode?
KLANG:app supports four user modes that distinguish between musicians and engineers/system administrators. These modes can be switched by pressing and holding the CONFIG button for 3 seconds.
For more details, see our manual KLANG:app Select User Modes and Learn more on how to optimize the feature set and GUI for your application as an engineer, system tech or musician.
Do I need a control computer for the DiGiCo console link?
It depends. Details can be found here: KLANG DiGiCo Console Link
1st generation KLANG processors :fabrik and :vier always require a computer running KLANG:app for the console integration.
2nd generation KLANG processors (:konductor, :vokal, DMI-KLANG) can run a standalone console integration (KOS 5.5 required).
If a cascade of KLANG processors is used, this also always requires a computer running KLANG:app for the console integration.
Is there a way to decrease :kontrollers’ display brightness or turn them off?
Yes, you can activate Dark mode/:kontroller blackout which turns all LEDs and Displays (except for the last one) off. This is particularly useful for theatres when the stage should be as dark as possible. With a push on any rotary button, the dark mode can be exited. [KKA-120]
In order to revert all :kontroller back to normal operation, use “Switch lights back on”. Follow this link for more details.
Do I need special headphones or in-ears to experience 3D sound?
No. KLANG incorporates binaural technology and processes the sound inside a KLANG processor to work with your own pair of standard stereo headphones or in-ears. In fact, it is not important whether your headphones are open or closed, electrostatic or dynamic or use balanced armature drivers as most in-ears do. You can use universal fit in-ears or custom molded in-ears. Just make sure that the polarity is correct and the left and right signals go to the correct ears.
Is KLANG a Personal Monitoring System or is it a tool for Monitor Engineers?
It’s both!
The KLANG system is designed to be very easy to use, especially if you don’t have years of experience in mixing monitors. The 3D in-ear mixing functionality enables musicians to get a very transparent and natural in-ear / headphone mix in a very short time.
At the same time, our products and especially KLANG:app offer all features that experienced sound or monitor engineers expect when working with a mixing tool for the live or studio market. Especially features like CUE mixing for musicians is a feature you want to use at mixing monitors constantly.
Why are all other groups turned down if I increase the volume of one group?
KLANG:app and KLANG:kontroller offer customizable DCA groups for an improved mixing workflow e.g. during a show. By default, the volume of all other groups is decreased when the volume of one group is increased. This helps to keep the sound pressure level approximately the same and prevent the mix to get louder.
However, if you want to deactivate relative DCA group mixing, go to KLANG:app > FADERS (2nd page / group) and click on the relative group mixing icon:
In order to change the behavior for another KLANG:app or KLANG:kontroller remotely, go to CONFIG > INFO > Set Menu > Disable KLANG:app Relative Group Mixing. Please note, that for this, your KLANG:app needs to be in Admin mode.
KLANG:app does not find any KLANG devices on the network
See our manual on KLANG:app Device Recovery for detailed information on
- how device discovery works over IP networks and OSC via UDP,
- how KLANG:app and KLANG:kontroller find processors,
- what to do when a device is missing,
- why connections can work one day and fail the next — and why a second network adapter (e.g. Wi-Fi alongside Ethernet) is often the cause.
- tips for using fixed IPs vs. DHCP.
https://www.klang.com/manuals/device-discovery/
What do the red or green icons above CONFIG stand for?
From left to right.
“C” stands for Clock
- GREEN: Clock sync is OK.
- RED: There is a clock error
Change and monitor clock settings in CONFIG > ROUTING.
“N” stands for Network
- GREEN: Connection and ping time to KLANG processor OK
- ORANGE/YELLOW: Some pings did not come through or the ping time is very long > Network problems or processor overload
- RED: Connection to KLANG processor lost or communication too slow > check network settings and processor
Take a look at CONFIG > INFO more details.
“D” indicator (DiGiCo console is Init Master) /
“K” (KLANG is Init Master) indicator above CONFIG /
“T” (Throttling is active): network messages are currently slowed down as there is a lot going on
- <No indicator>: Mixing Console Link Mode is set to OFF
- BLINKING GREEN: Mixing Console Link Mode is set to Setup
- STATIC: Mixing Console Link Mode is set to Active
- BLINKING RED: Link Mode is set to Active but NO Mix or NO Channel Mappings are set.
- RED: Console Link connection not working / lost connection
- YELLOW: Console Link connection issues, loosing connection
- GREEN: Console Link connection OK and working
More info on the console integration
How do I exchange presets between different processors?
Show files are interchangeable between all KLANG immersive processors, for example between KLANG:fabrik and KLANG:konductor.
If the show file contains fewer input channels or fewer mixes than the processor, the rest is filled from the default file. If it contains more mixes or more input channels than the processor offers, the first mixes and first channels are loaded until the maximum is reached. KOS shows a warning in both cases.
The audio routing is not part of a plain Load. It can be loaded with the show file (hold Load for more than two seconds, then LOAD w/ Routing), but only between units of the same type, because the routing names the physical inputs and outputs of the unit the show was saved on. See Loading the routing with a show file.
What a show file contains and how to move it between units: Show Files, Snapshots & Mix Presets. The buttons of the screen: KLANG:app CONFIG > PRESET.
What mixing consoles can be connected?
Any digital mixing console with either ADAT / optical outputs or the Dante AoIP protocol or AES67 support or MADI BNC or Optocore.
How do I revert a processor to factory settings?
Please follow our manual to learn
- how to restore your KLANG device to factory settings
- which show files, mix presets and configuration data will be erased (files stored in KLANG:app are not affected, see where your files are stored)
- about available reset methods for different hardware models
- about fallback recovery procedures
Manual: Revert to Factory Settings and Delete all Presets/Settings
Which characters are allowed for Preset Names?
Preset names shall not include blank spaces or any special characters such as \“#@,;:<>*^|?\\/ etc.
Allowed characters are ‘a–z’, ‘A–Z’, ‘0–9’, ‘-‘, ‘.’, ‘_’
How can I connect digital audio interfaces and consoles?
KLANG:vier offers ADAT, Dante/AES67 interfacing. KLANG:fabrik offers optional MADI and is a versatile audio format router.
See our manuals for a detailed overview of further audio standards and possible converters to connect 3rd party equipment to KLANG products:
https://www.klang.com/manuals/connectivity/
https://www.klang.com/manuals/mixing-desk-compatibility-guide/
My system is not booting. What can I do?
- disconnect all network or audio cables from your device and check again
- make sure to remove all USB drives from your device
- check that the power line is working properly
If your device is stuck in the boot process, proceed with our step-by-step guide shown in the recovery procedure here…
Can I use a different word clock source for the Dante network?
Yes. Dante has the great advantage that it takes care of audio clocking almost automatically. If you use e.g. KLANG:vier with an ADAT input or KLANG:fabrik with ADAT, MADI or external Wordclock, or KLANG:vokal with MADI and you want to integrate the KLANG devices to a Dante network, the clock has to be configured manually.
Set the KLANG devices to the clock source of your choice. In Dante Controller, tweak the clock settings of this KLANG device in the “Clock Status” tab. Enable the “sync to external” and “preferred master/leader” for this unit. Now, the internal clock of the KLANG device will feed the entire Dante network and you can route audio from your KLANG processor e.g. to a :quelle or :kontroller.
Make sure the KLANG processors are not set back to Dante as the clock master before unchecking the “sync to external” setting again. Otherwise, you will end up with a clock loop.
Can I remote control the system via MIDI or OSC?
Yes, that is possible.
KLANG:app, all KLANG processors and KLANG:kontroller exclusively communicate with each other via OpenSoundControl (OSC) messages. Find all details about the OSC messages in the OSC Reference Guide.
KLANG:app can further be connected to MIDI MCU and MIDI for Allen & Heath consoles.
Why is the KLANG sound so much more transparent?
Our hearing always relies on spatial cues and is trained to listen to different directions. Once we concentrate to listen to sound coming from a specific location (hitting our ears from a certain angle), the other sounds from other directions are blended out immediately. With KLANG, these spatial cues are delivered through your in-ears and headphones and your ears and brain can process sound the way they are used to. This feels very natural and is not tiring for your ears. That is the reason why many musicians feel relaxed and focused when playing live or in the studio through KLANG’s 3D mixing, even during long concerts and sessions.
Without KLANG? If your ears don’t find these spatial cues in your sound mix, you have to concentrate on specific timbres or sounds of instruments. What will happen then is that you have to actively think about how for example a violin sounds like and then find the violin-like sound character in the one-dimensional sound mix. This is a very challenging task for your ears and your brain. No matter how experienced you are with this, KLANG’s 3D in-ear mixing will noticeably relieve your ears!
Do I need an iPad, Tablet or Smartphone?
It depends.
If you want to use your KLANG processor as a personal monitoring system, all musician should have access to their own mixes.
This can either be done with KLANG:app on smartphones or tablets or with KLANG:kontroller. Of course these work simultaneously, so it’s completely your choice.
My device shows MMC error or its status LED is red
Get in touch with our support team via our website and include the serial number of your device, a brief error description and describe what happened before the issue arose. If this occurred right after a KOS update via USB, please also send the log files created on the USB drive during the KOS update procedure, and include the last KOS version installed on the device.
Customer Support: www.klang.com/contact/
Follow these steps, and stop once device is booting normally again
- Start a video recording of the display or LED and restart device
- Perform a USB KOS Update; it might take up to 30s until display or LEDs are lit
- If display shows “MMC error”, MMC card needs to be re-seated/renewed
– :kontroller needs to be sent in for service, last display is blinking yellow
– :vokal/:konductor: Remove the cover plate (4 screws, rear panel, right side, opposite to power inlet), re-seat micro SD card(s): push on the card, take it out, wipe contacts, push in again. Do the same for the other card on :konductor. Power :vokal/:konductor on.
– Remove DMI-KLANG. Re-seat micro SD card. Push on the card, take it out, wipe contacts, push in again. Install DMI-KLANG again. - Perform a KOS Update via USB.
- Replace micro SD card / Customer support will help you with this process.
updated pdi 2025-10-07
